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card reader for desktop

Forum|Forum|8 years ago
October 20, 2017
3 replies
11 views

I have quickbooks 2016 Pro - desktop - so far apparently there is no chip reader available for use with a desktop. have been using just a credit card "swiper" - had the one from QB but it quit working - bought another from Amazon - it worked sometimes, other times wouldn't work - now has quit working all together - can I buy a "swiper" from merchant services that will work with my desktop. Are we the only business still using a desktop?

Best answer by Dwayne11

Hello Aosbh,

I'd recommend working with our sales team to get the card reader that works with QuickBooks Desktop. You can reach out them by going here: https://quickbooks.intuit.com/payments/products/qb-desktop-payments

V

VALLEYWINDOW

Hi. Did you ever get an answer to this. It is so frustrating. I too have the same problem.

They sent me a go pay card reader for my phone, but it doesn't work with qb desktop

D

Dwayne11Answer

Hello Aosbh,

I'd recommend working with our sales team to get the card reader that works with QuickBooks Desktop. You can reach out them by going here: https://quickbooks.intuit.com/payments/products/qb-desktop-payments

T

turleytax

That link lists how to manually enter a payment, it doesn't list equipment or card readers anywhere.

M

MotoGuild

We've been using QB Pro Desktop 2016 since, well...2016. We have a generic card swiper from Amazon and it's been working well for years. We had a previous one that finally died after a couple years of use.

I would like to find a chip reader - not sure if there is such a thing...?

M

MelissaE

https://quickbooks.intuit.com/payments/readers/

Try that link. and call [removed]

D

deb8

No you are not the only desktop user. We were told by QB that when the new card reader was available they would replace our old one free of charge with the new. So far nothing has been received.

A

Anonymous

Good luck with a card reader for Desktop. I spoke to someone at QB and they said their portable card reader (with chip reader) would work on the desktop. Then when I received them it would work so I contacted Tech Support and after explaining everything to a nice gentleman in India they finally switched me over to the US Tech Support and I was told it would not work. So after speaking with (5) Quick Books Representatives to get a return order number I went ahead and purchased the MagTek card reader. However it doesn't have a chip reader. Now I'm dreading contacting Tech support AGAIN to get this one set up.

C

Charies_M

Level 9

Hello there, Ibew96.

Let me point you to the right support that can help you with credit card reader compatibility.

For now, you'll need to get in touch with our QuickBooks Payments Team to help you integrate credit card readers.

Just in case you'd love to know more about processing payments for credit card transactions, feel free to check out this link: Process a payment in Merchant Service Center.

I would appreciate if you'd let me know how it goes. Should you have any other questions about QuickBooks Desktop. I'd be pleased to help you out.

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