Password Reset Error

Last resort, you can purchase a 3rd party service to reset your Admin password.

Thanks for getting in touch with the Community, artamous.

You can reset your password for QuickBooks 2019 and earlier versions by using the I forgot my password option from your login window.

Here's how:
 

1. Open QuickBooks.
2. From the login screen, click I forgot my password.
3. Enter the information requested on your form. You'll need the product's license number, which can be obtained by holding down F2 on your keyboard from the login window. Your name, email address, phone number, and ZIP code used when purchasing the product will also be necessary. All of this data can be found when signed in to your Customer Account Management Portal (CAMPs).
4. Select OK. If the info you entered is correct, you'll get a code to your primary email in the CAMPs account. Emails from Intuit can show up in your spam folder, so be sure to check spam and junk folders if you don't see it in the inbox folder.
5. QuickBooks will guide you through creating a new admin password.

If your password reset doesn't work, try double-checking the information you're entering. Check for any typos and confirm the info matches what's in CAMPs. In the event you receive an error, try your Automated Password Reset tool.

You can also get in touch with our Customer Care team if the problem continues. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

I've also included a detailed resource about managing passwords which may come in handy moving forward: Reset your password

Please feel welcome to send a reply if there's any additional questions. Have a wonderful Friday!