Solved! Go to Solution.
A Migrated Administrator password is created when upgrading from prior version of QuickBooks for mac. The owner password on the file is attached to the new Migrates Administrator user.
If the file you've convert from QuickBooks Desktop is asking for a password that wasn't set up before, we can reset it.
You can check out this reference for more details on how users and passwords work in QuickBooks for Mac.
Reach out to me if you need anything else.
I have a similar question. All help is appreciated.
I am the sole administrator for 2 companies. I migrated QB originally from Windows and purchased QB2014. Today I purchased QB Business2020 and registered the purchase online.
I forgot my 2014 password a long time ago and accessed QB2014 by using the Forgot Password question. I checked the password in my Keychain access and it does not allow access. When I sign in QB2020 as a Migrated Admin I can no longer access the password question and get this error "Quickbooks could not verify your information. Make sure QB is registered (it is) with a valid license number and email address (it is) and that your computer is currently online". So I am stuck going nowhere.
I need help resetting the password.
Thanks so much.
Thanks for joining this conversation, @suechef.
When converting from QuickBooks Desktop (QBDT) for Windows to the Mac version (or also known as round-tripping), the admin password should be migrated and attached to the created Migrated Administrator user.
Since you already reset the password and checked the keychain and the issue persists, I highly suggest contacting our Phone Support team. They're able to pull up your account using their screen-sharing (remote access) tool and further investigate this odd behavior. They can also try other troubleshooting steps that fix this for you.
Here's how to reach them:
Just in case, I'll add this article for future reference: How users and passwords work in QuickBooks for Mac.
Please know that I'm only a few clicks away if you have any other issues or concerns. I want to make sure everything is taken care of for you. Have a great weekend!
Thanks so much for your quick reply Fritz.
I will contact support and hope they can help.
When I downloaded the up to date QB, it only moved one of my companies. I bookmarked another post on how to migrate info and am looking forward to getting these issues resolved.
I need to access this for year end bookkeeping!
When I open the generic Help tab on QB ( I can't access open company file since I have no password, I do not see any contact link. It's a generic help. Make Lists; Get Paid, Pay Bills etc. and something called Little Square.
I've got you another option to reset your password, @suechef.
Let's use the Automated Password Reset tool so you can rest your admin password and access your company file successfully.
To do so:
Here's an article you can read to learn more about the automated password reset tool: Use the Automated Password Reset Tool for QuickBooks Desktop.
In case you still need to contact our support, I've also got you another way of reaching them since you're unable to connect via the Help menu.
Let me show you how:
Keep me posted in the comment section down below if you have any other concerns. I'm always around happy to lend a helping hand.