Quickbooks Desktop Freezing Up

Hey there acagwinsc,

Welcome to the Community. I'm happy to offer my assistance to keep your account from freezing up.

I first recommend clearing the cache within Internet Explorer, which connects to your Desktop account. The cache can become bogged down with excess data, therefore slowing down the system. Steps on the clearing process can be found here: https://community.intuit.com/articles/1145697-how-do-i-clear-the-temporary-internet-files-and-cache.

Additionally, you may want to consider rebuilding and verifying your data in case there's any damage. More information on doing so can be found in this article: https://community.intuit.com/articles/1501314-resolve-data-damage-on-your-company-file.

This will get you back up and running. Keep up the great work and please let me know if you have any other questions.

I am having more and more freeze ups with QuickBooks Desktop Accountant 2018.  Can't pin it down to one thing, but it is very frustrating and time consuming to use task manager which sometimes will resolve the frozen window so I can restart QB and other times having to restart the pc.

We too are having difficulty. Desktop version 2018 - we just updated, one computer works the other is freezing just after the file is logged into. 

Hey there, @taggerwear. 

Have you had a chance to try the steps provided by @MorganB, and @FritzF? If you have and you're still having issues, allow me to provide another alternative. QuickBooks has the ability to compress your company file into a portable copy. This file format is easier to transfer via email or through an external storage device. This also helps to fix latency issues within the file. To do this, please follow the steps below:

Create a portable company file

• From File in the upper left-hand corner, click Create Copy.
• Choose Portable company file then Next.
• Select the location where you want to save the portable copy.
• Click Save and OK.

Restore portable company file

• From File in the upper left-hand corner, click Open or Restore Company.
• Choose Restore a portable file then Next.
• Select the portable copy (.qbm) then Open.
• Read through the Where do you want to restore the file? page then select Next.
• Choose the location where you want to restore your portable file.
  Note: You can change the name of the portable file to prevent it from overwriting your existing file.
• Select Save.

Note: you may need to reattach any documents you had attached before creating a portable copy. You can find more information on that here.

Just in case you need it, I'm attaching the article that goes over portable files here. If you're still experiencing performance issues with your company file, there may yet be something else going. Once you have a moment to try out these steps, comment back with your results. I'll be on standby here waiting for your response.

Hello there, Bcav.

We recommend 3 solutions to help you fix the issue. You can check this article for the detailed steps: Troubleshooting basics with QuickBooks for Mac.

We're here if you need our help. Just leave a comment and we'll get back to you as soon as we can. 

Thanks for getting back to us, @Anonymous.

I appreciate the steps you've done to get this working. Allow me to step in for a moment and help make sure that you can download your bank transactions in QuickBooks Desktop (QBDT) for Mac.

Since it's working on the sample file, your main company file might be damaged causing this unusual behavior. To isolate this, return let's run the QuickBooks built-in diagnostic and repair tools called rebuild and verify data utilities. These tools comb through, repair, and notify you of data damage within the file.

Here's how:

1. Go to File, then select Utilities and Rebuild Data.
2. Choose OK. Follow the prompts to save a backup.
3. Click OK when you see Rebuild has completed.
4. Now, go back to File, then Utilities and select Verify Data this time.
5. Should the Verify find an issue with your data, you will be prompted to Rebuild Now or View Errors.

For your reference, you can also check out these articles for further guidance:

• Resolve data damage on your company file.
• Top data damage errors in QuickBooks Desktop.

Once done, try to download your bank transactions again to double-check. 

That's it! Give this a try and please let me know how it goes in the comment section below. I'm always here should you have any follow-up questions and concerns. Take care and have a wonderful rest of the day.

Thanks for getting back to me, @Anonymous.

I appreciate you trying the steps I've provided and for adding a screenshot of the error. I'm here to help make sure this is taken care of.

Just to confirm, have you tried to download your bank transactions again after performing the verify and rebuild utility? If so, are you still getting the same error message?

If that's the case, It'll be best to contact our Phone Support team this time. They have tools such as screen-sharing that can check your QuickBooks and investigate why you're having this issue in a secure environment. Here's how to reach them:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose your QuickBooks product at the upper right.
3. Select a topic.
4. Click on the green button that says Get Phone Number.​

That should point you in the right direction. Please let me know how it goes after contacting them. I want to make sure this is fixed. Take care always!

Hello, bcav.

Thank you for getting back to us.

Would it be possible for you to provide which link is not working? So that I'm able to give you the correct link and make sure you'll be provided with the best resolution.

If you need to discuss sensitive information, you may want to call in to speak with an agent so they can help you get back up and running.

Our contact details can be found here along with our opening hours:

1. Follow the https://help.quickbooks.intuit.com/en_US/contact link and select your Product (i.e. QuickBooks Desktop, QuickBooks Online, etc).
2. Select an issue type from the menu below, you need only to select two options for the contact information to appear.
3. Click Get Phone Number at the bottom.

You can always stay connected with us by leaving a Reply below. Looking forward to your response.

My desktop version of QB shuts down or freezes multiple times a day.  I have run through all the trouble shooting (the fix tool, uninstalling and reinstalling, etc).  I have called support and had them remote into my computer and 'fix it' twice.  It works for about a day or 2 and then everytime I run a report or try change the filter- or even just scrolling down through the actual report will make QB freeze or close.  It happened 4x this morning while trying to open a check register report.  What else could be causing this?  

I need a walk through of the steps to fix this

Thanks for joining the thread, @Cheryl17.

Let me walk you through the steps on how to fix this issue.

In the article shared by my colleague above, you have five solutions that can help you fix the issue. First, you can use the QuickBooks Refresher Tool to perform a mini repair on your QuickBooks Desktop.

Here's how:

1. Close all QuickBooks Desktop version.
2. Download the QuickBooks Refresher Tools.
3. Save the file on your desktop.
4. Run the QBRefresher Tool.
5. Re-open QuickBooks Desktop.

If you still experience the issue, let's proceed to the next solution. Please follow the steps below:

1. Download the QuickBooks Install DiagnosticTool.
2. Save the file to the local Desktop.
3. Close any programs and run the QBInstall Tool.
4. Restart your computer after running the tool to ensure the components are properly updated.

If the issue persists, you can read this article for solution three to five: Solutions for when QuickBooks Stops Working.

That's it! Please let us know if you have any other questions with QuickBooks Desktop. We're always here to help.

I have wasted all day trying to reconcile 2019 statements.  Everything is fine until I try to print the reconciliation and then the page freezes and I cannot continue.  I have downloaded the diagnostic tool and installed it, rebooted and I still have the same problem.  I expect better than this from QuickBooks.  How about a chat session to fix this?

Hello @marby4,

Here's how you can reach them:

1. Open QuickBooks Desktop.

2. Click the Help tab at the top menu bar (you can still do this without opening a company file).

3. Click QuickBooks Desktop Help or press the F1 key.

4. Click Contact Us. 

Lastly, you can check to this article for more information about resolving issues cause QuickBooks Desktop: QuickBooks Desktop stop working or not responding.

Your patience is much appreciated today. Let me know if you have any questions. I look forward to hearing from you. Thank you!

I spent 4 hours on the phone on Tuesday trying to fix the constant freezing of Quickbooks.

1. I loaded a QuickBooks Tool Hub and ran a diagnostic.
2. I created a Portable file for both Sports and Surfaces and set everyone’s pathway up after the phone call.
3. I have hired outside support to try to fix this.

It is still freezing!  This is getting ridiculous. I think it is an issue with Quickbooks and not the user.

We don't want you to feel that way, Red_.

I can see that you've already called our support and did a lot of troubleshooting. I appreciate you for following them. However, you'll want to call us again to review the call logs and check if there's another resolution we can offer.

Here's how:

1. Click Help on the menu.
2. Select QuickBooks Desktop Help or press F1 on your keyboard.
3. A pop-up window will appear, click Contact us.

Stay in touch with me if you need anything else.

@Red_ 

Which Quickbooks version (year) do you have?