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March 6, 2018
Solved

Sync Manager

  • March 6, 2018
  • 3 replies
  • 21 views

I keep getting this message "An update to Intuit Sync Manager is available" How do I get rid of it ? 

    Best answer by MichelleT

    Hi there, @mp821w,

     

    I can help remove Intuit Sync Manager so you'll no longer get the message that an update is available.

     

    You'll first need to clear the company files from Intuit Sync Manager. Please make sure QuickBooks is closed.

     

    Here's how:

     

    1.    Right-click Intuit Sync Manager from the system tray.
    2.    Select the company, one at a time if there are several companies listed.
    3.    Click the Sync Enabled menu.
    4.    Select Disable from the drop-down menu.

     

    Once it's done, open QuickBooks and clear the sync settings. Let me show you how:

     

    1.    Click the Help menu.
    2.    Select Manage Data Sync.
    3.    Select Clear Sync Settings.
    4.    Click Yes to confirm.
    5.   Click OK.

     

    You can removing the sync manager from the Company Preferences window. You also need to perform these additional steps to ensure the automatic updates are stopped.

     

    • Close QuickBooks.
    • Close Intuit Sync Manager (Open the system tray, right-click Intuit Sync Manager and select Exit Sync Manager.
    • Rename the file to SyncManager.OLD (C:\Users\\AppData\Local\Intuit\SyncManager)
    • Remove Intuit Sync Manager startup from the Windows MSConfig Utility screen (You can consult an IT professional for assistance).

     

    Let me know if you need further assistance with the steps. I'll be here to help.

    3 replies

    mp821wAuthor
    March 6, 2018

    I should add I have the automatic updates turned on (help/update quickbooks/options/)

    Also tried edit/preferences/integrated applications/company preferences/.....and removed intuit sync manager, but when I restart the progarm it comes back.....

     

    MichelleTAnswer
    March 7, 2018

    Hi there, @mp821w,

     

    I can help remove Intuit Sync Manager so you'll no longer get the message that an update is available.

     

    You'll first need to clear the company files from Intuit Sync Manager. Please make sure QuickBooks is closed.

     

    Here's how:

     

    1.    Right-click Intuit Sync Manager from the system tray.
    2.    Select the company, one at a time if there are several companies listed.
    3.    Click the Sync Enabled menu.
    4.    Select Disable from the drop-down menu.

     

    Once it's done, open QuickBooks and clear the sync settings. Let me show you how:

     

    1.    Click the Help menu.
    2.    Select Manage Data Sync.
    3.    Select Clear Sync Settings.
    4.    Click Yes to confirm.
    5.   Click OK.

     

    You can removing the sync manager from the Company Preferences window. You also need to perform these additional steps to ensure the automatic updates are stopped.

     

    • Close QuickBooks.
    • Close Intuit Sync Manager (Open the system tray, right-click Intuit Sync Manager and select Exit Sync Manager.
    • Rename the file to SyncManager.OLD (C:\Users\\AppData\Local\Intuit\SyncManager)
    • Remove Intuit Sync Manager startup from the Windows MSConfig Utility screen (You can consult an IT professional for assistance).

     

    Let me know if you need further assistance with the steps. I'll be here to help.

    February 6, 2022

    All the sync information starts with, "Right-click Intuit Sync Manager from the system tray."

    Where does one find this? I am running QB Pro 2022 desktop and cannot see any Sync Manager and am not entirely sure what the system tray is.

    Where is this located?

    Level 9
    February 6, 2022

    Thanks for joining us here, @Upnorthdave.

     

    I'll show you where you can find the Intuit Sync Manager on your system tray. In your system tray, you will see two green arrows. If you are in a server environment, the icon may be on the server.

     

    To view it from the system tray:

    1. On your computer, you'll see short-cut icons at the bottom of your screen. That's your system tray.
    2. Hover towards the arrow (see image below) to view the Intuit Sync Manager.
    3. From there, right-click on the icon to enable sync.

     

     

     

    If you're able to find it, proceed with the steps provided by my peer @ MichelleT. You can search for Intuit Sync Manager from your computer settings. Just enter "Intuit Sync Manager" in the Type here to search the field.

     

    I'm attaching this article about Intuit Sync Manager for more information. Feel free to browse: Discontinuation (Disco) of Intuit Sync Manager.

     

    Please let me know if you have other questions or concerns about Intuit Sync Manager. I'm more than happy to assist you. Take care and have a great day ahead.

    August 31, 2025

    Sync Manager is retired. Remove the old component and update Desktop to the latest release. If you are moving data to QBO or a database Skyvia can run the ongoing sync so you do not rely on Sync Manager. You can find more information here.