I can not reset my password on intuit 

Let’s get this problem resolved so you can reset your password, @Osmanecunha62. 

In most cases, browser-related problems are the reason why users encounter unexpected behaviors. You can clear your browser’s cache to help the program run better. Once done, close your browser and reopen it. Then, try to reset your password.

You can use these resources for complete instructions on how to change your login information:
 

• Reset or change your login information for QuickBooks Online, QuickBooks Online Accountant, and Quic...
• Recover your account when you can't sign in

I’ve added this article in case you’d like to edit your contact details and manage your users, most especially their access: Get started and adjust settings after you sign up for QuickBooks Online.

If you have any other questions or concerns besides resetting your password, just let me know. I'm here to help any time. Always take care!

Greetings, @brian33allen.

Thanks for joining this conversation.

I appreciate you sharing this information in the thread. This will definitely help the users that have the same issue. In case they need steps on reaching out to our Support team, here's how:

1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
2. In the Search tab, select Contact us. 
3. Enter the topic you need help with. You can also enter questions or ask to talk to somebody.
4. Hit Continue.

To check our Support hours, refer to this article: QuickBooks Online Support.

For more tips and other resources, I recommend visiting our website for future reference: Self-help articles.

You're always welcome to post again or leave a comment if you have questions about QuickBooks. Take care and have a good one.

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@tahoeblue08 wrote:
says not associated with company file

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I have Microsoft edge as web browser 

Hi there, Tom9580.

Were you able to access now your QuickBooks Online account?

If not, you can browse this article to learn how to retrieve your account: Get help if you can't sign in to your QuickBooks Online account. It provides troubleshooting steps depending on your login issue.

If you're still unable to access your account, you may consider contacting our QuickBooks Live Team. That way, they can check if you have an existing QuickBooks account and help retrieve it for you.

Here's how:

1. Go to Help (?).
2. Select Contact Us.
3. Choose a way to connect with them:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

You also have the option to call them in case the chat or callback option isn't convenient to you. Please browse this article to get the phone number: QuickBooks Online Support.

Don't hesitate to post again if you have other QuickBooks concerns. I'm always around to help you.

This is day 2 after FRUSTRATING attempts and lockouts from too many failed attempts (like ONE!!!!) i can get the code via email (used both my gmail and comcast accounts) but the call back number defaults to one I had when I lived in Mass with NO WAY to fix! i tried the override link yesterday that required a copy of my driver's license be submitted to a screen that ensures the Intuit values my PRIVACY!!!!

YOU FOLKS ARE CUTTING INTO MY WORK.  GET IT RIGHT!!!!!

Thanks for joining this thread, debbedugan-comca. I appreciate your detailed information.

After submitting an account recovery form, Intuit will process the request within one business day. Our current hours of operation are 8:00 AM to 5:00 PM PT, Monday through Friday.

Once your request has been processed, you'll receive an email from no_response@intuit.com with the next steps. If your request was approved, you'll receive a link to reset the account's password.

In the event you're unable to recover your account with our account recovery form, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment and go over your options with you.

I've also included a detailed resource about recovering accounts which may come in handy moving forward: Recover your Intuit Account if you can’t sign in

Please don't hesitate to send a reply if there's any questions. Have a great Monday!