Unrecoverable error code 19699 76402

Which Windows OS do you run?

Can you open the sample file?

Thanks for joining the Community, DocPop.

When you see an Unrecoverable Error, it means QuickBooks closed unexpectedly.

Here's a list of known reasons this can occur:
 

• Open or close a file
• Save a copy (backup or portable copy)
• Select any menu option, button or link
• Update QuickBooks (program or payroll updates)
• Run file utilities (verify, rebuild, or condense)

Initially, you'll want to update your books to their latest release and create a backup of the company file you're working with. After you've finished, you can try opening QuickBooks with all windows closed. QuickBooks re-opens any windows left open when you close your company file. If you have a large report or several windows set to open automatically, it's possible you may encounter an unrecoverable error on startup.

First, you'll want to try using a different QuickBooks user.

Here's how:
 

1. In the top menu bar, go to Company, Set Up Users and Passwords, then Set Up Users.
2. Click Add User..., type a username and password, and hit Next. Be sure not to use the damaged user name.
3. Customize your user as necessary, then select Finish.
4. Go to File, then choose Close Company/Logoff.
5. Try logging in to the company file using your new login credentials.

If the new user works, delete the user you're having problems with and re-create them afterwards. In the event it doesn't fix your error, you'll want to try creating a new Windows Admin next.

If you're encountering an unrecoverable error while opening your file as an admin user, try running our QuickBooks File Doctor utility.

I've also included a detailed resource about troubleshooting unrecoverable errors which may come in handy moving forward: Unrecoverable Error when opening company files on workstations

Please don't hesitate to send a reply if there's any additional questions. Have a lovely day!

On Windows 11 home, QB Desktop Pro 2020.  The file opens fine, but keeps closing unexpectedly, since reinstalling on new computer.  (previously on Windows 10).  It was updated as soon as I installed it.  Haven't tried the sample file yet. 

Try to reinstall QB in Win 8 compatibility mode.

Thanks for getting back to us, @DocPop.

Let make sure to get your concern resolve about QuickBooks Desktop (QBDT) unexpectedly closes.

Beforehand, let’s check to ensure we meet the system requirements of running the application on your laptop by checking out this article: System requirements for QuickBooks Desktop 2020 and Enterprise Solutions 20.0.

Once done, please create a sample file to examine if the problem is within the software or the other way around. If the same thing happens, let’s perform other troubleshooting steps to rectify this matter. In this, we can start running the QuickBooks File Doctor, as this helps in resolving common errors. Before proceeding, you'll need to close QuickBooks.

Once done, follow the steps below to set QuickBooks to "Run as administrator"

1. Close QuickBooks Desktop.
2. Right-click the QuickBooks Desktop icon, then select Properties.
3. Under the Compatibility tab, choose Run this program as administrator.
4. Hit on Apply, then OK.

After that, move the company file to its default location. I'll show you how:

1. Close QuickBooks Desktop.
2. Browse the location of your company file.
3. Right-click the company file (.qbw), then click Copy
4. Browse to the default location, right-click, and select Paste.Location: C://Users/Public/PublicDocuments/Intuit/QuickBooks/Company Files
5. Open the company file from the default location.

Feel free to drop by if you acquire further assistance with utilizing QBDT. The Community always has your back. Have a good one!

I will try these things and let you know.   Thank you for the suggestions.