Changing QuickBooks default browser to Chrome

Hi there, pqjulie.

Currently, we still use Internet Explorer (IE) 11 (32-bit) for our online services in QuickBooks Desktop. We're aware that Microsoft has announced to stop supporting updates for this browser. However, we'll continue using it until we receive updates from our engineers.

To receive recent updates from QuickBooks, it would be best to set IE 11 as your default web browser (instead of using Chrome).

I have articles here about setting and verifying IE as a default browser:

• Use our built-in browser in QuickBooks Desktop
• Verify and Troubleshoot QuickBooks Desktop and Internet Explorer settings

Please let me know if you need anything else with Bank Feeds. I'm always here to help.

"We're aware that Microsoft has announced to stop supporting updates for this browser. However, we'll continue using it until we receive updates from our engineers."

Any updates from the engineering team on this subject yet?

Hi there, @friendlyfc. 

Thank you reaching out to the Community. 

For now, we don't have any update from our engineering team. Rest assured, our engineering team is working hard to resolve this problem permanently.  

Though, I still recommend using Internet Explorer for our online transactions in QuickBooks Desktop. 

For the meantime, I suggest visiting our Blog site. This is where we share recent happenings and future developments, such as updates to newly added features. Here's the link: The QuickBooks Blog.  

I also got an article for you that will help you more about​ setting Internet Explorer as a default web browser:  

• Set Internet Explorer to be your default browser 

• Verify and Troubleshoot QuickBooks Desktop and Internet Explorer settings 

Please let me know if you need anything else about QuickBooks. I'll be here to lend a hand. Have a great weekend!

It is ridiculous that Quickbooks Engineers have dragged their technology feet on converting to Chrome from IE.  Problem surfaced in 2018 and it is 2021.  Your users demand better upgrades in this department.

Any updates on this?

I would really prefer to set my own browser.

I just upgraded to 2021 and clicked on the payroll notice regarding a federal compliance issue needed by 7/31/21. Internet Explorer opened, but the article did not.  I finally copied the link over to Chrome and got to see the page and information.  This kind of 'workaround' is unprofessional.  Please fix this.

We have officially reached the end of IE11. What is QB's proposed solution?

Thanks for bringing this one to our attention, rjmccann.

Currently, we still use Internet Explorer (IE) 11 (32-bit) in QuickBooks Desktop. We're aware that Microsoft has announced to stop supporting updates for this browser. However, we'll continue using it until we receive updates from our engineers. To receive recent updates from QuickBooks, it would be best to set IE 11 as your default web browser. 

Stay tuned with the latest features and improvements by visiting this link: Firm of the Future. It's the website where our Product Team posts any updates about QuickBooks. You can also contact our Technical Support Team for more details about this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

Visit our QuickBooks Help Articles page for more insight s about managing your business in your software.

I'm just one post away if you need anything else in QuickBooks. Just add the details to your reply and I'll be there to address them for you. You have a good one.

You're not reading this notice from Microsoft closely enough. It's not just that Microsoft won't be updating IE11--IE11 is being DISABLED in Windows 10 (the dominant operating system currently). As of June 15, QB internal browser will be COMPLETELY inoperable. This represents an urgent matter for QB developers.

"This means that the IE11 desktop application will no longer be supported and afterwards will redirect to Microsoft Edge if a user tries to access it."

Some banks our clients use will not accept IE. This is an urgent matter. 

Some of the banks are refusing to accept IE and so the bank feeds will not connect. This is urgent. 

Thanks for joining us here in the Community, @CO CPA.

Let me provide additional insights about the browser that works best for online banking in QuickBooks Desktop.

QuickBooks recommends using Internet Explorer (IE)  when downloading bank transactions from the bank to the system. It is also the default browser when accessing internet and other online services, LMT223.

For those users whose bank's website doesn't support IE, you have the option to bring the transactions manually. You can prepare a web connect (.QBO) file from your bank's website, then import the transactions to QBDT, so they become available in your bank feeds.

For your reference about importing your transactions, you can check this article: Import web connect (.qbo) files.

I'm also adding here a link that you can visit about how bank feeds work in QBDT: Download Bank Feed transactions in QuickBooks Desktop.

Leave a comment below if you have any other questions. I'm always here available to help. Have a good day!

Please modify QuickBooks to use Microsoft Edge.  More and more links are not working on sites within QuickBooks using Internet Explorer.  When will this occur?

Thanks,

Adam Glazener

I.T. Admin

Broadcast Technical Services

www.btshouston.com

Please modify QuickBooks to use Microsoft Edge. More and more links are not working on sites within QuickBooks using Internet Explorer. When will this occur?

Thanks,

Adam Glazener
I.T. Admin
Broadcast Technical Services
www.btshouston.com

Let me help share information about the default browser used in QuickBooks Desktop (QBDT), @adamg4671.

As of the moment, there isn't yet an integrated way to change and use Microsoft Edge with QBDT. And we're also unable to determine the exact turnaround time as to when this option will occur. It's best to let our developers know about your request by sending feedback. Let me show you how.

1. Go to Help.
2. Select Send Feedback Online.
3. Click Product Suggestion.
4. Under Product Area, select Other.
5. Enter a few words describing how you wanted to use Microsoft Edge since some of the links you've visited are not working while using Internet Explorer.
6. Select Send Feedback.
7. Click Close Window.

I'm adding this article to keep your browser up-to-date while waiting for the coming updates: Upgrade Internet Explorer to open QuickBooks Desktop.

If you have any other related concerns with the QuickBooks browser, please let me know in the comments below. I'll be here to answer all of them. Take care and stay safe!

Your company is the most communist, socialist nasty company I've ever dealt with!  SOME of us don't want your lousy internet garbage, don't WANT or NEED  your stupid internet account and I DON'T appreciate the necessity to have it!  Your program is the WORST EVER with it's demands and mandates! I can't wait to get rid of it!  What a waste of $400!  FIX THE BROWSER ISSUE LOSERS!  I DON'T USE CHROME OR IE AND IT DON'T WANT THAT GARBAGE OPENING ON MY COMPUTER FIX YOUR MESS NOW!

This is very unacceptable! Why cant QB do something about this. The urgency is real!

This is completely unacceptable!  Fix the problem!  I can't access my bank on-line and is causing a lot of additional work.  No one is using IE 11 and for a large company you are not keeping up with what is going on for your customers.  This is bad business!!!!!

Don't you just love that "I'm always here to help" stuff, right following the explanation that ignores the customer request. That is what I call DEDICATED and VALUABLE customer service!!!

Unbelievable!!  We just contacted technical support because our bank is not allowing use of Internet Explorer for web connect from Quick Books since IE is no longer supported by MS as of 6/15/2022.  Technical support indicated that it was our bank's issue and it took us a long frustrating conversation to get technical support to understand that IE is not going to be utilized by any companies since MS itself is no longer supporting it.

We have to now use a workaround with additional steps, which defeats the purpose of having it all integrated in one software.  We didn't buy QB with these features to have to have additional steps added and features unusable because they are using an antiquated browser that is no longer supported.

Now we are having issues with online bill pay through Melio and they told us we should be using Chrome!  Really?!?!   I'd love to use Chrome!

How can a company as big a Intuit still have IE as the integrated web browser when Microsoft itself no longer supporting IE?   

I have used QuickBooks for 20 years and have loved it up until the past few years.  This issue is going to be the one that drives us to another vendor unless someone on here knows of a solutions that technical support is unaware of.

@CEO07 

Which QB Desktop year version do you have? QB Desktop 2022? 

I have 2021

@bthomason 

They say if you have updated to the latest release version, you don't need to run IE again.

https:// quickbooks.intuit.com/learn-support/en-us/help-article/security-risk/use-built-browser-quickbooks-desktop/L9SHv9tsf_US_en_US?uid=l3btbme7

Thanks for joining this thread, @bthomason. 

Fiat Lux - ASIA is absolutely right. When you update your QuickBooks to the latest version, you don't have to run IE again. 

We have a built-in browser that replaces Internet Explorer 11. All supported QuickBooks Desktop versions will start to use our custom browser. It’s reliable and will include critical security updates.

For more information about this, you can open and browse this resource for your reference: Use our built-in browser in QuickBooks Desktop.

Meanwhile, I'll be adding this great Community resource in case you've got other QuickBooks concerns such as setting up payments, managing your income and expenses, running reports, etc. Please refer to this article for more details: Community help articles.

Fill me in if you have other questions about QuickBooks. I'll be happy to help always. Keep safe!