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Level 1

Deposit to wrong bank account

Our company has more than one bank account.  One of our customer paid by echeck thru Quickbook which QB is pending the payment for 3 -5 day. But finally when the check is deposited & post into our bank, it went to our old bank account (Wells Fargo Bank).  How can I change it & make sure in the future that all the echeck will deposit to our new bank account (Chase Bank)?  Thank you!

Amy

Solved
Best answer 10-15-2018

Best Answers
Highlighted
QuickBooks Team

Deposit to wrong bank account

Hi amy.wong,

That would be problematic when trying to get your books together. Let me help you figure this one out.

To change the QuickBooks Payments bank account designation in your QuickBooks Online, you can follow these steps:

  1. Click the Gear icon located in the upper-right hand corner. 
  2. Under Your Company, click Account and Settings.
  3. On the left menu, click Payments.
  4. In the Recording Accounts section, click the Edit icon.
  5. In the drop down for Where should we record Payments deposits?, select the account you want.
  6. Click Save.

For more information on how to change the QuickBooks Payments bank account in QuickBooks Online, please see this article: https://community.intuit.com/articles/1145395.

You can also contact one of our Merchant Services specialists to get further assistance about changing the deposit account. Just click on this link to get our contact information: https://community.intuit.com/articles/1164874.

Feel free to come back to the Community if you have other questions. Thank you.

View solution in original post

10 Comments
Highlighted
QuickBooks Team

Deposit to wrong bank account

Hi amy.wong,

That would be problematic when trying to get your books together. Let me help you figure this one out.

To change the QuickBooks Payments bank account designation in your QuickBooks Online, you can follow these steps:

  1. Click the Gear icon located in the upper-right hand corner. 
  2. Under Your Company, click Account and Settings.
  3. On the left menu, click Payments.
  4. In the Recording Accounts section, click the Edit icon.
  5. In the drop down for Where should we record Payments deposits?, select the account you want.
  6. Click Save.

For more information on how to change the QuickBooks Payments bank account in QuickBooks Online, please see this article: https://community.intuit.com/articles/1145395.

You can also contact one of our Merchant Services specialists to get further assistance about changing the deposit account. Just click on this link to get our contact information: https://community.intuit.com/articles/1164874.

Feel free to come back to the Community if you have other questions. Thank you.

View solution in original post

Highlighted
Level 1

Deposit to wrong bank account

I use QB Desktop Pro Plus 2019 and my payments are actually deposited into the correct account, but when I download the transaction, it goes into my old checking account.  I can edit it, but it would be nice and a timesaver if I could figure out how to make QB download it into the correct bank account.  Thanks!

Highlighted
Moderator

Deposit to wrong bank account

Hi ea_logos,

 

Have you not tried connecting the bank to your new account in QuickBooks? If so, let's connect the bank feeds to your new bank account in QuickBooks. Before doing so, you'll have to deactivate the online service of your old checking account. 

 

This way, the transaction will be downloaded into the right account.

 

Here's how to deactivate:

 

  1. Go to the Lists menu.
  2. Select Chart of Accounts.
  3. Right click the old checking account and select Edit Account.
  4. Go to the Banking Settings tab.
  5. Select Deactivate all online services.
  6. Then, click OK to confirm.
  7. Select Save and Close.

 

Once successfully deactivated, you can connect your new bank account in QuickBooks to bank feeds. Check out for the detailed info here.

 

Send me a reply if you need more help with QuickBooks account. Thanks for dropping by.

Highlighted
Level 1

Deposit to wrong bank account

Thank you.  I guess that's where the problem lies.  Our new bank can't be set up to directly download.  It says to go to their website, download from there and import to QB.  Way too difficult.

Highlighted
Level 1

Deposit to wrong bank account

Since I can't activate our new account, if I deactivate the old one would the funds received go into 'undeposited funds'?  And then I could deposit them into the correct account manually?

Highlighted
QuickBooks Team

Deposit to wrong bank account

Hi ea_logos,

 

Yes, funds will still go to the undeposited funds account once deactivated. But make sure to change undeposited funds to your merchant account so that it will be assigned to the correct account once imported into QuickBooks. Let me guide you on how to change a bank account.

  1. Sign into your  Merchant Service Center.
  2. Go to the Account tab.
  3. Select Account Profile.
  4. Under New bank account, set up the merchant account.
  5. Click Submit

Also, the funds that you'll receive will depend on what merchant bank you have for echecks. 

 

I have this Help Articles in case you have other questions about QuickBooks. 

 

Post a comment if you need anything else. I'm always here to help.

Highlighted
Level 1

Deposit to wrong bank account

Yes, that is already set up.  I’m receiving funds into the new account but I can’t set it up to automatically import in the ‘Bank Feed’ section of QB.  See the attached pic as to the message I get.  To manually import transactions, I have to go to the bank website, download them somehow and then try and import them into QB.  Way too much work.flcb.PNG

Highlighted
QuickBooks Team

Deposit to wrong bank account

I understand how precious your time is, @ea_logos.

 

As mentioned by my colleague SarahannC, you'll need to deactivate your old bank account then connect the new one. This way, QuickBooks will automatically download your bank transactions.

 

You can follow the steps provided by my colleague above on how to deactivate the bank account. Then, connect your new bank account to QuickBooks. Here's how:

 

  1. Go to the Banking menu.
  2. Select Bank Feeds
  3. Choose Set Up Bank Feeds.
  4. Enter and select the name of your bank.
  5. Click Direct Connect.
  6. On the Link your Accounts page, select Create new from the drop-down.
  7. Click Connect, then Close.

I've got you an article for more details: Set up Account for Bank Feeds.

 

But if your new bank account isn't supported in QuickBooks, I suggest to manually import your bank transactions. For your reference, you can check out this article for detailed information: Download Bank Feed Transactions.

 

You might also want to read this article to learn how to add and match bank transactions.

 

Just hit the Reply button if you have additional questions. I'll be right here to help.

Highlighted
Level 1

Deposit to wrong bank account

Good afternoon,

 

I am trying to figure out how to fix this problem.  I have an deposit going into the wrong bank account so I caught it the following month, so we transferred it out of the bank account.  So now I left in the bank tab that is link to bank account because of quickbook online so how do I get rid of the deposit and eft ach internet transfer that are showing up on my banking tab?

 

Thank you

CE

Highlighted
QuickBooks Team

Deposit to wrong bank account

I’d like to share my thoughts about this concern, CE79.


If these transactions should not be recorded in QuickBooks, you can exclude them on the banking page. Here’s how:

 

  1. Go to Banking from the left menu then select the Banking tab. 
  2. Under the For Review page, select the transactions involved by putting a check-mark. 
  3. Click the Batch actions tab and choose Exclude selected.  

1.PNG

Though, if they’re already showing under the Reviewed tab, you’ll need to undo it first. Here’s how:

 

  1. Under the Reviewed tab, locate the transactions. 
  2. Select Undo under the Action column. 
  3. Once done, go back to For Review tab and follow the first set of steps above. 

 

You can check this article for more thing you can do on the banking page: Assign, categorize, edit, and add your downloaded banking transactions. 

 

Please don't hesitate to visit us again if you need anything else. 

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