Issue with bank rec

Just some more info - we made 2 payments of £24.00 to the same supplier on the same day, and it appears QB's has only pulled one of these transactions through.  

Hello, paulaharper. 

Thank you for reaching out to the Community. We can manually update your bank account to refresh your bank feed. This download the most recent transactions in your bank feed.  

1. Click on Banking.
2. Select the bank account.
3. Press on Update in the upper right. QuickBooks begins updating your account.  

If you still unable to view the transactions after performing update. Let's go ahead and access your account using an incognito/Private browser. There are times that the browser stores frequently-accessed data, causing unusual behavior.  

Let's try logging in to your QuickBooks Online account using a private or a different browser. Here's how:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N 
• Microsoft Edge: press Ctrl + Shift + P        

If it works, go back to your main browser and clear its cache to remove the browser's history. I also recommend using other supported browsers. This can be a temporary issue with the browser that you're using when opening QBO.     

On the other hand, you can check with your bank if they can give you other options for how to download/export your transactions. I've attached some articles for more details:  

• How To Import Bank Transactions Using Excel CSV files.
• How To Upload More Than 90 Days Of Bank Transactions.
• Match and Categorize your Downloaded Bank Transactions. 

Please let me know if there's anything I can help with. I'm just a post away to help you. Stay safe!

Thanks for your reply.  But I don't have an issue with downloading my transactions - I do this a couple of times a day.  This transaction goes back to 04-Jan, and just seems to have been missed.  Everything has downloaded since.  I just wondered if there was some transaction I could post on QB's that would create an entry in my bank so I can reconcile?

Thanks.

Hello again, paulaharper. 

Yes! You can either manually upload the transaction or you can import it using CSV file. 

For more detailed steps on how to manually upload transactions or import transactions using CSV file in QuickBooks. You can follow the shared articles I attached above. 

Reach back to me if you have additional questions about it. I'm just a post away. Stay safe!