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Level 3

Missing credit card transaction

This is really strange.  My Credit Card Payable account in QuickBooks is missing just one transaction that occurred on 01/26/2018.  All other transactions downloaded perfectly fine both before and after that date.  How do I fix this?  The on-line help related to this issue is vague and is saying to contact customer care.  Before I do that, I was wondering if there is anything else that can be done within Quickbooks to rectify this.  I have looked at the transaction report in detail and can most definitely confirm that Quickbooks is failing to recognize the missing transaction.  I have looked for voided and delete transactions, and nothing came up.

 

The credit card account that QuickBooks is linked to is actually a corporate account with Bank of America and contains cards for 2 employees.  The monthly statement shows all transactions for all employees.  So my guess is that either Quickbooks is failing to ingest the monthly statement or it is failing to download the individual transaction data from the bank.

 

 

Solved
Best answer 03-12-2018

Accepted Solutions
Level 3

Re: Missing credit card transaction

I have seen something like this happen in a few instances.  Let's say you download early in the day, and later transactions show up.  This is why I never download until the following day.  I say just add in the missing transaction.  I have heard of others having a problem with multiple card holders settling to one acct.  I think you are supposed to set them up separately in the Chart of Accounts and download them separately.  I have a client with Bank of America and I end up entering them manually because she only has a few transactions.  I reconcile it as one card.

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5 Comments
Level 3

Re: Missing credit card transaction

I have seen something like this happen in a few instances.  Let's say you download early in the day, and later transactions show up.  This is why I never download until the following day.  I say just add in the missing transaction.  I have heard of others having a problem with multiple card holders settling to one acct.  I think you are supposed to set them up separately in the Chart of Accounts and download them separately.  I have a client with Bank of America and I end up entering them manually because she only has a few transactions.  I reconcile it as one card.

View solution in original post

Level 1

Re: Missing credit card transaction

I read your reply but that doesn't help me. I am missing transactions from a credit card for about 4 weeks back in April. Also, on that credit card, there is nothing before September 19th. Not sure how to proceed. I certainly don't want to add all of them manually.  :(

QuickBooks Team

Re: Missing credit card transaction

We appreciate you for taking time to join this thread, bill8.

 

Let me provide you with some information about missing credit card transactions.

 

There are a few possible reasons for missing credit card transactions in QuickBooks. Depending on your financial institution, some banks don't post transactions for download until later in the day or the next morning.

 

We recommend updating your bank account manually to get the most current view of your data.

 

Here's how:

  1. Select Banking from the left menu.
  2. Select the Update button in the upper right.
  3. Select Update Now.

The best option to bring back those missing credit card transactions is to manually upload them through a Web Connect. You'll have to export transactions from the bank and upload them into your QuickBooks Online.

Here's an article that will walk you through the whole steps: Import Bank Transactions Using Web Connect.

 

Feel free to let me know if you have additional question about missing transactions. I’ll be around to answer them for you.

Level 1

Re: Missing credit card transaction

This happens to me as well.  When I reconcile my account, I download the transactions (from Citibank) into Quicken and most of the time I am missing one.  It's so strange.  It's happened so often now though that I have come to expect it.  And I usually can find what it is (in Citibank) by looking at my account, the missing transaction is usually from the begging of the period.  

 

The only reason that I would know that there is a missing transaction is because I do a manual reconciliation...

Moderator

Re: Missing credit card transaction

Hi, Angela770.

Allow me to help and provide you with some information about downloading transactions in QuickBooks Online.

 

So far we haven't received similar issues reported with Citibank. Have you tried out the steps above provided by my colleague? If so, there are some factors that you'll need to consider when downloading bank transactions which may cause the issue that you have.

 

These are the following:

 

  • Some banks and credit card companies don't post transactions for download until later in the day or the next morning.
  • Some banks will show a transaction on their website but won't download the transaction until it posts.
  • If the missing transactions are the most recent ones, wait at least 24 hours in case your bank doesn't make them available immediately.

In the meantime, you can use the WebConnect feature in QuickBooks Online to bring in the missing transactions. You can get the detailed steps and instructions in this article: https://quickbooks.intuit.com/community/Help-Articles/How-to-upload-more-than-90-days-of-bank-transa....

 

Also, you may find this article helpful: What to do if you can’t find downloaded bank transactions.

 

If the problem persists, I suggest getting in touch with our Online Banking Team to have this investigated. Agents have the necessary tools, like screen-sharing to get you back up and running.

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

Let me know if you need more help with downloading your bank transactions. I'll be around to help.

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