cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 3

Online Banking Setup Giving Connection Error (General Error)

Hi guys,

 

Was trying to add Bank of American online banking to Quickbooks Desktop for Mac 2016 and I am getting a "Connection Error". My account is setup for direct connect so I am confused on to why it is not working.

Solved
Best answer 01-14-2019

Accepted Solutions
Level 8

Re: Online Banking Setup Giving Connection Error (General Error)

Bank of America requires you to do something on their web site I believe.  Go there in Safari, log in, and scan the messages to see what they recommend. 

View solution in original post

2 Comments
Level 8

Re: Online Banking Setup Giving Connection Error (General Error)

Bank of America requires you to do something on their web site I believe.  Go there in Safari, log in, and scan the messages to see what they recommend. 

View solution in original post

Level 1

Re: Online Banking Setup Giving Connection Error (General Error)

Yes, once you have activated "Account Management" service with BOA, the next time you log in to online banking, it will prompt you to "accept" the linking with QuickBooks. Once you accept that,  you have 10 minutes to log into Quickbooks and perform the online banking setup again. you should not see that connection error after doing this. spent half the morning dealing with this and even the BOA support folks did not know about this last step. Thanks for the assist!!

Need to get in touch?

Contact us