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Community Contributor *

QBO: Sync with Square does not import all transactions

I use Square POS every Saturday, and Quickbooks Online usually imports just the credit card transactions as "invoices" and "payments". However, in September, suddenly on two dates, Quickbooks imported ALL the previous Saturday's transactions, including cash. It has done this on a few occasions since then, but also sometimes only imports the credit card transactions.

I tried uninstalling and reinstalling, then importing manually, but still, only some of the Square transactions appear in Quickbooks. Am I missing something? Why do some import and some don't? I would like to have them all import, if I'm going to have any. Thank you. 

 

Solved
Best answer 12-13-2018

Accepted Solutions
Community Contributor *

Re: QBO: Sync with Square does not import all transactions

SOLVED: I have multiple locations on Square and the Sync app only works with one location at a time. I had to disconnect and reconnect to a new location for it to import other transactions.

6 Comments
QuickBooks Team

Re: QBO: Sync with Square does not import all transactions

Hi there, hmfarm.

 

Let me share some information about importing transactions from your Square app into QuickBooks Online (QBO).

Square is a third party application that can be sync with QBO. The information we receive depends upon them what the Square allows.

 

To make sure you'll be guided to the right support. It'd be best if you can contact their technical support directly. They have the necessary tools to investigate why some of your Square transactions are not importing or missing.

 

Don't forget to leave me a reply if you have questions about importing Square transactions in QBO. I'd be glad to assist you further.

Community Contributor *

Re: QBO: Sync with Square does not import all transactions

SOLVED: I have multiple locations on Square and the Sync app only works with one location at a time. I had to disconnect and reconnect to a new location for it to import other transactions.

Active Member

Re: QBO: Sync with Square does not import all transactions

I have been on the phone for  a combined 4 hours with QBO because square will not sync with QBO and the error message was; "your subscription has expired".  However this is incorrect. QBO and square and now working on getting this fixed. So - this connection is broken somewhere, perhaps that is why you are also having issues

QuickBooks Team

Re: QBO: Sync with Square does not import all transactions

Greetings, Vincent1.

 

Thank you for sharing this information in the Community. 

 

Providing this kind of details to other users will help them determine any ongoing issues from the product. Once you contact the Phone Support Team and there's an open investigation, they'll automatically add you to the list of affected users.

 

Users who are on the list will receive updates about the status via Email. Let's continue to share updates on this thread to help one another.

 

In case you need help from the Community team, don't hesitate to post a comment below. The Community is always here for you. Wishing you all the best.

Active Member

Re: QBO: Sync with Square does not import all transactions

I have the same issue.  I have just opened a new location for my retail plant shop.  The new location's credit card sales post to QBO, but the cash sales do not.  It makes no sense.  When I go to match the cash sales to my deposits, they are not there.  The cash sales from my other location show up, but the ones from the new store do not.  Why would the new stores credit card sales show up but not the cash sales?  Please help.

QuickBooks Team

Re: QBO: Sync with Square does not import all transactions

Hi there, @ckeefe.

 

Thanks for bringing this concern to us, so we can deal with this immediately. Let's try disconnect and reconnect your Square app in QuickBooks Online (QBO) then, try to import your cash sales from your new location to QBO.

 

If you're cash sales from the new location still won't show up, I'd suggest reaching out to our Support team. They have the right tool to check your account and further investigate this matter.

 

To contact them:

  1. Click the (?) Help icon.
  2. Hit Contact us.

You can also check this article to learn more about Sync Square: Sync with Square Hub.

 

If you have other concerns, please feel free to leave a comment below. We're always here to help.