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salon297
Level 3

Quick books checking acount by green dot

hello everyone ,

we have quicks book checking from green dot bank.

since June 2023 we see a discrepancy in the beginning balance and ending balance with the credit $ and debt $ the ending balance have a incorrect$.

same with July 2023 statement   the beginning balance is different from june 2023 ending balance and the ending balance is off $ +credit $ and -debt $

i was on hold for 2 hour to be connect with a bank specialist. what is going on with quick books? 

 

please someone help me with this

 

9 Comments 9
SirielJeaB
QuickBooks Team

Quick books checking acount by green dot

Hello, salon297! We understand that you're facing some challenges with QuickBooks, and we want you to know that we understand your situation. Dealing with the inconvenience caused by this issue is not what we want for you and your business.

 

We have received reports about the QuickBooks Checking Available Balance Incorrect. We recommend reaching out to our Support Team so that they can add you to the list of affected users. While we can't provide an exact timeframe for resolving this issue, please be assured that our engineers are working diligently to fix it. If we require more information or have any updates to share, we will reach out to you via email. 

 

For your reference in managing your QuickBooks Checking account, read this article: Use your QuickBooks Checking account.

 

You'll want to forecast money in and out of your business to keep track of your cash flow. Refer to this article: Use the cash flow planner in QuickBooks Online.

 

You can also learn how to transfer funds with QuickBooks Checking in minutes by reading this article: Transfer funds instantly with QuickBooks Checking. This feature allows eligible customers to conveniently send money using a linked account.

 

We genuinely appreciate your visit to our forum, salon297. Our dedicated Community team is available round the clock, and we are eagerly looking forward to assisting you with any other QuickBooks-related concerns you may have. Please don't hesitate to tap the Reply button below or post in our forum again. Take care !

salon297
Level 3

Quick books checking acount by green dot

i waited 1hr 35 minute on phone after been transfer to another department .some one answer the phone say they transferred me to the wrong department. 

salon297
Level 3

Quick books checking acount by green dot

I have tried calling 2 number  and the qb help button wouldn’t connect me to a human tdidn’t help 

can you please provide the correct phone number to reach the qb  team who could help to correct the qb checking account statements 

salon297
Level 3

Quick books checking acount by green dot

I have tried calling 2 number  and the qb help button wouldn’t connect me to a human tdidn’t help 

can you please provide the correct phone number to reach the qb  team who could help to correct the qb checking account statements 

ChristieAnn
QuickBooks Team

Quick books checking acount by green dot

I appreciate you for coming back to the thread, salon297. I can see how vital it is to connect to our support immediately. With this, let me point you to the right person to assist you further with your QuickBooks checking issue.

 

Lastly, you can open this article if you need extra details or an overview of how QuickBooks Checking works: QuickBooks Checking FAQ.

 

You can hit the REPLY button below if you have any additional QuickBooks-related questions. I'll make sure to keep an eye out for your response so that I can provide additional assistance with your query, 

salon297. Keep safe!

salon297
Level 3

Quick books checking acount by green dot

QuickBooks have no support for this issue. i have called multiple time i end up getting transferred from one place to another with long hold times in between and end up disconnected by the agent.

jenop2
QuickBooks Team

Quick books checking acount by green dot

Hi there, salon297.

 

I can see that a similar question about QuickBooks Checking was also asked earlier in a separate thread. Let me share this link so you can check out the most recent response: https://quickbooks.intuit.com/learn-support/en-us/payments/re-quick-books-checking-green-dot-no-cust...

 

The Community is always here if you need anything else. 

JMB Law
Level 1

Quick books checking acount by green dot

Signing up for Quickbooks Checking with Green Dot has been nothing but misery.  

 

In the past month:

 

1.  They kept telling my credit card company that it had the "wrong account number," although the account number was copied exactly from the Quickbooks website.  That resulted in two denied payments and a huge negative impact with my business' primary credit card company. 

 

2.  They sat on the processing of a client payment that had to go into a trust account for ONE WEEK, saying it was larger than most deposits, which was a flat-out false representation.  The payment was a fraction of the size of our average deposits.  

 

3.  Now that same payment is unable to be moved into the trust account, because they keep saying they have to "verify" the same checking account that has been used to transfer $, but the verification never happens. 

 

This program has multiple badges of fraud.  It's a nightmare. 

 

 

RhoiceW
QuickBooks Team

Quick books checking acount by green dot

I appreciate you sharing your concerns in detail, JMB Law. I see how this situation has caused you and how impacting this is on your business. Let's work on this together to ensure you'll successfully log in with Greendot.

 

I recommend calling our customer care team. You can contact our online support team to schedule a callback or start a chat. You can check our support hours as well.

Here's how:
 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

Furthermore, you can refer to this article to learn how to transfer funds in QuickBooks Checking: Transfer funds instantly with QuickBooks Checking.

 

Comment down below if you still have concerns about signing in to Greendot. I'll always be around here to help.

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