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Cabinets1
June 3, 2021
Question

Accountant Center change

  • June 3, 2021
  • 36 replies
  • 148 views

I reconcile my bank accounts each month in Quickbooks.  For some reason, on the Accountant Center screen, the "current balance" shown for my main checking account is incorrect (in the reconciliation section).  Do you know why?   How can I change it to be correct?

36 replies

JonpriL
Level 9
June 4, 2021

Hello @Cabinets1,

 

In QuickBooks Desktop, the current balance showing on your account is based on the transactions on your register. They may be from the list of transactions you've reviewed from the bank feeds or manually created entries for your business transaction.

 

Now to fix this, it is recommended to review and compare the list of your transaction in the register with what is showing on your statement of account provided by your bank. This way, you can identify the transactions causing the discrepancy of the current balance and delete them to fix it.

 

On top of that, I've also included this reference helpful for the steps needed in balancing your checkbook and regularly reviewing your accounts in QuickBooks: Use this guide anytime you need help doing or fixing a reconciliation.

 

Don't hesitate to post again here if you have other questions or concerns with QuickBooks tasks and navigations. I'm always around happy to help. Stay safe and have a good one!

LCG2
July 3, 2022

Am having problems with Accountant Center since updating to QB 2022. The refresh button on the Accountant center does not work, and as requested earlier, does not reconcile with my bank account. My accounts are reconciled the Accountant Center is not working as it should. The only way I have found to make this work is to close the Accountant center and re-open. Hardly a very good QB feature to have to close it out to "refresh it". What;s up with the buggy 2022 updates version???

 

ReymondOModerator
Moderator
July 8, 2022

The refresh link on the Accountant Center is still not working as of 7/7/22, we have received browsing support  b and many other QB tools and updates, etc.  When will a fix be available?? This is not an isolated problem as many other end users are having the same issue. 


Thanks for bringing this up in the QuickBooks Community page, @brocchini.

 

Let me share another workaround you can use to address the issue. 


Upon checking, I've found out that the error you're getting with might be specific to your window's user access or company file. This means the problem might be environmental which affect some of our users but not all. 

 

As recommended by our engineers, you can isolate the issue by creating a new Windows user. Then, give it a similar administrator rights and try to refresh the Accountant Center link using this user access.

 

This will help us determine if the issue is specific to your user access or within the company file.

If you're still getting a similar result, run the Verify and Rebuild Data tools to trace its cause and fix it.

 

To Verify data:

 

  1. Open the File menu and click on Utilities.
  2. Choose Verify Data, then hit OK to exit all windows.
  3. Once data is verified, you can rebuild your company file to fix any errors or data damage that's found.

 

To Rebuild data:

 

  1. Return to the File menu and choose Utilities.
  2. Click on Rebuild Data, then hit OK to exit all windows.

 

For additional references in reconciling your account, you can check out these articles:

 

 

Please let me know how it goes by adding a reply down below. I want to make sure you're able to reconcile your accounts again. Have a good one.

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