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Cabinets1
June 3, 2021
Question

Accountant Center change

I reconcile my bank accounts each month in Quickbooks.  For some reason, on the Accountant Center screen, the "current balance" shown for my main checking account is incorrect (in the reconciliation section).  Do you know why?   How can I change it to be correct?

36 replies

JonpriL
Level 9
June 4, 2021

Hello @Cabinets1,

 

In QuickBooks Desktop, the current balance showing on your account is based on the transactions on your register. They may be from the list of transactions you've reviewed from the bank feeds or manually created entries for your business transaction.

 

Now to fix this, it is recommended to review and compare the list of your transaction in the register with what is showing on your statement of account provided by your bank. This way, you can identify the transactions causing the discrepancy of the current balance and delete them to fix it.

 

On top of that, I've also included this reference helpful for the steps needed in balancing your checkbook and regularly reviewing your accounts in QuickBooks: Use this guide anytime you need help doing or fixing a reconciliation.

 

Don't hesitate to post again here if you have other questions or concerns with QuickBooks tasks and navigations. I'm always around happy to help. Stay safe and have a good one!

Kurt128
August 10, 2022

I agree this is not working for me as well across QBDTA 2020, 2021 and 2022.

Very frustrating. And I agree it started after a recent "update" that rendered it inoperable. Almost as if they were intentionally trying to eliminate a feature and functionality which many of us accountants used regularly. Please fix this bug in the update.

    Giovann_GModerator
    Moderator
    August 30, 2022

    Hello,  I have ran my updates, loaded a sample company as directed.  My Accountant Center is not working on the sample.  I attached a screen shot showing the Accountant Center opens.  none of the links work.  I have spent 6 or more hours on customer service.  The result was that I needed to contact my IT department.  I am a one person, one CPU company, I don't have and IT department.  After reading comments from other users that are having the same issue I believe this is a Inuit QuickBooks programing issue.  The price has tripled this year and the program is not up to user standards.  Please contact your programmers and have them correct the Accountant Center!


    Hello, DoingItRight.

     

    This isn't the experience we want you to have. I'll share additional steps to resolve this since it works fine for me.

     

    Let's run QuickBooks Desktop software repair since there might be some missing components causing the Accountant Center to stop working. I'll show you how.

     

    1. Restart your computer.
    2. Open the Windows Start menu, then click Control Panel.
    3. Select Programs and Features, then Uninstall a Program.
    4. Choose QuickBooks from the list of programs, then click Uninstall/Change.
    5. Select Continue, or Next.
    6. Click Repair, then Next.
    7. Once it's done, hit Finish.

     

    You can also uninstall and reinstall QuickBooks Desktop to resolve some issues with company files. For a complete guide, see this article: Clean install QuickBooks Desktop.

     

    If the problem persists, I recommend contacting QuickBooks Desktop Support again. They have the capability of submitting a ticket for further investigation.

     

    Additionally, you can visit this link if you need help with other QuickBooks Desktop tasks. It contains our general QuickBooks topics, video tutorials, and Community answers: QuickBooks Help Articles page.

     

    Should you need any other help with QuickBooks, please don't hesitate to comment below. I'm here to assist you anytime, 

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