Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
B
bjc31166
January 17, 2019
Question

Autofill doesn't work

  • January 17, 2019
  • 2 replies
  • 3 views
No text available

2 replies

Morgan_B
Morgan_BQuickBooks Team
QuickBooks Team
January 17, 2019

Hi there, bjc31166.

 

Thanks for turning to the Community for support. I want to make sure the autofill function works for you the way it's designed to.

 

Are you finding autofill isn't working on invoices, or a different area of your account?

 

As an initial troubleshooting step, I recommend clearing the cache in your internet browser. The cache can become loaded down with older data, potentially causing viewing errors in QuickBooks Online. This article will walk you through the steps of the clearing process depending on which browser you're using: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporary-Internet-files/m-p/186420.

 

If the problem persists, this may be the result of a known issue. Some users have reported similar behavior in their accounts. The engineers are aware of this problem and are working diligently to get it resolved. You may want to give the support team a call to be added to the list of affected companies. Once you're added to the list, you'll receive email notifications regarding the status and resolution for the autofill problem. The number to speak with an agent is 1-800-488-7330. The most up-to-date contact information can be found here: https://help.quickbooks.intuit.com/en_US/contact. You can advise the agent that this is most likely related to investigation #14518.

 

One way to workaround this function not working would be to type the information in the desired field. This is a temporary fix and you'll be able to use autofill again soon.

 

I wish you and your business continued success. I'll be here if you have any other questions.

    J
    jlong2
    March 4, 2021

    Even though our autofill is set to ON, it is not autofilling and is rather asking every time if we wish to autofill.  Why isn't this working correctly?  

    J
    JamesDuanTQuickBooks Team
    QuickBooks Team
    March 5, 2021

    We appreciate you for joining in on the thread, jlong2.

     

    If the troubleshooting steps provided on the earlier responses don't work, I'd recommend contacting our Customer Care Team. They can review the details of the scenario and provide you the proper action to get everything working. You can reach them using this link: QuickBooks Online Support.

     

    We'll be right here if you have additional queries regarding this matter.

    Z
    ZackE_QuickBooks Team
    QuickBooks Team
    June 25, 2021

    This is a major problem and our item list search function isn't working properly either.  We talked to tech support for 2! hours yesterday and at the end of the call, she said the second user wasn't able to use autofill.  That is not correct.  It used to work for both users.  Wondering if we need to reload the application?  everything is up to date and the data has been verified.  It is so! frustrating and inefficient.


    Thanks for joining this thread, shawn_SHP.
     

    I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that their autofill feature isn't working.
     

    Since yours isn't autofilling fields like it should, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if your autofill feature's working.
     

    Here's how to access incognito mode in some of the most commonly used web browsers:

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P
    • Safari: Command + Option + P

     

    If fields are being autofilled while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.
     

    In the event it continues occurring while using incognito, you'll initially want to try switching to another browsing application.


    Here's a list of supported browsers:

    • Google Chrome
    • Mozilla Firefox
    • Microsoft Edge
    • Safari 11 or newer


    You can also check a browser's compatibility with your books by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an older version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.
     

    In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
     

    They can be reached while you're signed in:

    1. Use the Help (?) icon.
    2. Click Contact Us.
    3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
    4. Select Start messaging or Get a call.


    Be sure to review their support hours so you'll know when agents are available.

     

    I've additionally included a detailed resource about system requirements for QuickBooks that may come in handy moving forward: System requirements for QuickBooks Online, Accountant, & QuickBooks Self-Employed
     

    I'll be here to help if there's any questions. Have a wonderful day!

    Need QuickBooks guidance?
    Log in to access expert advice and community support instantly.
    Terms & ConditionsAccessibility statement