STRANGE TRANSACTIONS

Hi, dvmason.

Let's review your QuickBooks Online account by checking the Audit log ,with the use of it we can check the changes made into your account. 

Here's how:

1. Sign in to QBO.
2. Click the Gear icon on the top right and then select Audit log.
3. Tap the Filter button.
4. Set User: All Users, date range, and tick Show all events.
5. Click Apply.

Additionally, you can refer to this article to learn more about what the audit log can do and how to use it to keep an audit trail: Use the audit log in QuickBooks Online. It includes a detailed explanation about other special users such as online banking and import administration and support representatives.  

I'm just a post away if you need anything else. I want to ensure you're all set. I'll be always around ready to help.

Thanks for responding, TirzahC. 

The first thing I did last night was to check the Audit Log.  I looked again this morning and drilled down to the user "Online Banking Administration," since I know the transactions I posted/edited myself.  I'm inserting images below of both the log and the actual deposit made on 1-27-22.

If I were to remove that deposit (since I didn’t make that deposit), that would change my bank balance drastically, so I’m still a bit confused as to how this happened.

And that doesn’t explain the DATE CHANGE of a recent transaction changed to the year 2020.

But thanks all the same.

Thank you for getting back to us, @dvmason. Let me add some information about a transaction added to your account by Online Banking Administration.

I understand there is a deposit by Online Banking Administration in your account. When this happens, it means that QuickBooks Online has made an automatic modification to one of your associated bank accounts.

To know more about different users created by QuickBooks, check this article: Use the audit log in QuickBooks Online.

I'm also adding this article as your reference in connecting a bank account in QuickBooks Online: Connect bank and credit card accounts to QuickBooks Online.

Don't hesitate to click the Reply button below if you have additional questions about transactions in your account. I'm always around to help.

Thanks for your response, Ethel.  However, it doesn't explain the "deposit" made to OBE, nor does it explain the change of date on one of my transactions (a 2022 transaction suddenly appears as 2020).  I have gone thru the Audit Log for that date, and I have tried disconnecting and reconnecting associated accounts, but it still has not answered either of my questions.

Thanks all the same.

Thank you.

Good morning, @dvmason. 

You're welcome! 

Please don't hesitate to come back if you have any follow up questions or concerns. Have a wonderful Wednesday! 

I have this same problem. I need to delete a deposit, as it was journaled in for organization's sake, and is now duplicated. When I delete the deposit it is put back by Online Banking Administration? How do I delete permanently so that it does not get added again? Thank you.

I've got you covered, farmfarmplease. I'll lay down the steps to ensure the deposit will not be added to the For review tab again.

May I know the steps you've performed to delete the deposit? It'll help us determine why it keeps appearing on the Bank transactions page.

To stop the bank from bringing the transaction to the For review tab, I recommend excluding it. Please avoid deleting the entry because the system will recognize the transaction hasn't been added and download it again.

Here's how to exclude the deposit:

1. Go to Transactions and then select Bank transactions.
2. Locate the deposit and then place a checkmark beside it.
3. Click Exclude.

For more details, please see this article: Exclude a bank transaction you downloaded into QuickBooks Online.

Additionally, I've added an article to help you review and add your bank transactions to ensure they're added to the correct account: Categorize bank data in QuickBooks Online.

I'm all ears if you have other concerns regarding online banking. If you have questions about your reports and other entries, let me know, and I'll be here to help.