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wizardlips
Mar 10, 2023 4:57 PM UTC
Question

Warning: Your last online connection was not completed

Trying to do direct connect with my bank same way as I've been doing for years. Today, after a week out of office, started getting this message popup when trying to do bank feeds:

 

"Warning: Your last online connection was not completed. Intuit recommends that you do Send/Receive again to complete the previous connection. Click YES to do send/ receive now. Click NO to continue without doing send/ receive."

 

Pops up over and over after everything I try. Already called bank and they say its not on their end.

 

Thanks

7 replies

JamaicaAQuickBooks Team
QuickBooks Team
Mar 10, 2023 6:44 PM UTC

I appreciate you using QuickBooks for a long time, @Wizard. I've got steps to ensure we can get rid of the prompt when connecting bank feeds.

 

This pop-up message appears when you download transactions or send payments in the Bank Feeds Center. Before proceeding to troubleshoot, I recommend backing up your QuickBooks Desktop company file. This will help you save a copy of your accounting data for future use.

 

Since you've already contacted your bank to verify their status, let's find out which payments are stuck by  switch to register (classic) mode, if required.

 

Here's how:

 

  1. Go to Banking.
  2. Select Bank Feeds then select Bank Feeds Center.
  3. From the Bank Accounts list, choose the account with stuck transactions.
  4. In the Send items to your bank section, uncheck all online checks and bill payments to be sent.
  5. Select the first payment, then select Send Items.
  6. Repeat step 5 for each online payment until the stuck transaction is found.
  7. When you've identified the stuck online payment, continue to clear stuck online transactions.

 

After that, follow the steps below to successfully clear the transaction:

 

  1. Hold the Ctrl key on your keyboard and select Send/Receive or Sync Accounts..
  2. Continue to hold the Ctrl key through the entire Online Banking session, except when you need to enter your user ID, password, or PIN.
  3. The message "Your last online connection was not completed. QuickBooks Desktop is having a problem recovering from this condition" appears.
  4. Continue to hold the Ctrl key and select OK.
  5. The message "Do you wish to resend this request again to your financial institution, do it only after speaking to the Online Banking Technical Support." appears.
  6. Continue to hold the Ctrl key while you select OK.

 

If the payments show as paid at your bank, and are listed in the queue, proceed to Solution 2 on this article: Error OL-200, OL-202, OL-206, or OL-226: Your last online connection was not completed.

 

Please let me know how it goes by commenting below. I'd appreciate any response and I'm always here if you need more help. Stay safe.

DebbyOD
Jun 4, 2023 5:04 PM UTC

6/4/2023  Haven't been able to fix this problem.  

I select the bank account but it shows no transactions.

Now What???

 

ChristineJoieRQuickBooks Team
QuickBooks Team
Aug 3, 2023 3:46 PM UTC

Still getting this error message.  Desktop Pro 2021 user, no Data Integrity problems, no transactions listed to send/receive.  I may have to switch to loading .QBO files manually since the bank connection seems to no longer be an option, but I need to clear this error before editing the account banking method.  Please advise!


I recognize you're currently having an error the under the Banking page, @SRBook. Let's work together to fix the issue so you can proceed and accomplish other tasks you may have in QuickBooks Desktop.

 

We can call our support team to check what keeps you from completing your job in the Banking section. Nonetheless, before I hand you over, may I ask if you tried to perform the troubleshooting steps provided by my colleague above? If so, it's my pleasure to show you the steps to call our phone representative.

 

Follow the steps below:

 

  1. On your QuickBooks account, go to the Help section.
  2. Choose Contact Us.
  3. State your concern, then select Continue.
  4. We'll email you a single-use code. Enter your code and select Continue.
  5. Select to chat with us or Have us call you.

 

If everything is fine, refer to this article that can help you on switching your account to QuickBooks Online: Move your QuickBooks Desktop file to QuickBooks Online.

 

Additionally, once you switch your account from QuickBooks Desktop to QuickBooks Online, visit this page to learn the data terms, type of transaction, and reports that can be transferred: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.

 

If you need guidance moving your accounts in QuickBooks, let me know in the comment section. I'm willing to offer a helping hand. 

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