EFTPS 4-digit PIN

I wish there was a way as well to see the PIN number that QB uses. I've been using QB online payroll since 2016. I had setup an account through EFTPS at that time and used that info to give to QB to be able to pay my payroll taxes for me. Since then I haven't needed to manually pay taxes through EFTPS. However, now I need to pay Q4 2021 941 taxes because of the repeal of the Employee Retention Credit. The way that QB figured the taxes owed was incorrect according to my accountant and I need to pay the tax manually. I saved my EFTPS login info including the 4 digit pin, BUT when I go to login now, it's denying me access. SO i'm really confused, obviously, but also frustrated because I've been on hold for well over 2 hours at this point with customer service at EFTPS to try and see what the deal is with the PIN not working. A 45 minute phone call to Intuit earlier today yielded some initial help of getting rid of the 'overdue tax' notices, however now I see that they aren't quite resolved correctly either because my 941 Q4 form now shows those deleted tax payments (falsely) as credits. 

i wish i was helpful but i am unfortunately in the EXACT same situation currently and am at 1 1/2 hour hold as we speak. hoping to post to add to the conversation and also to let you know your not alone... 

Yep, sorry to hear. Just got off the phone with EFTPS - not to give away any spoilers, BUT they said if you don't login to their system for any reason within 18 months they 'close' your account / access. Which really doesn't make much sense being that QB is able to make payments on my behalf. Anyways - the solution to make a manual payment is to do what I had initially thought, but didn't do out of fear of messing up QB's ability to make my tax payments... just re-sign up for an account with EFTPS. That's what the woman told me to do. Go through the whole process again, which means waiting for the PIN to show up through the mail. She verified that creating a new account WILL NOT mess up the mojo QB already has with my EIN and the ability to make tax payments on my behalf. Hopefully that's true and we don't end up on another 3 hour phone call!

Long wait times are still the norm at EFTPS site. I waited 3 hours one day, 4 hours the next before I had to hang up.  I still haven't reached someone who can help me retrieve my PIN!  I haven't been able to make my tax payments because I have to reset my password (every 13 months I think), but I can't reset the password if I don't know my PIN.  I've tried the PIN in my letter but it must have changed at some point because it no longer works. This is so frustrating not being to get through on the phone!

Thanks for letting us know about your experience, @sbratlanta. I understand the urgency to get your PIN so you can file and pay your taxes online.

This issue can only be resolved by contacting the EFTPS support team. They are the only ones who can resend your PIN by U.S. Mail. 

For more insights, read through this article: Enroll in Electronic Federal Tax Payment System (EFTPS).

Feel free to visit and post again if you have follow-up questions or additional concerns. I'm always around to help.

Is that why my pin from 2016 won't work?  I never used it, and tried to activate it today.  I'm trying to pay my taxes that are already a day late.  I actually applied for a new pin today because I forgot I had one, then I found the original pin letter.  It taxes a week for them to issue a new pin, and online it says to wire the money.  We did that last year and it was a pain.