Question

QB Workforce NOT THE SAME as ViewMyPaycheck

Forum|Forum|7 years ago
March 21, 2019
5 replies
21 views

The below statement that only the formatting has changed between QB Workforce and ViewMyPaycheckis FALSE! My employees cannot see the most critical item to them - their vaction and sick balances. I clicked on everything clickable in that window - incuding the last paycheck, which has only no available balances; these are not visible and the old functionality is supported for eployees. (In addition, this switch was implemented with no notice to me as an employer).

WHEN and HOW CAN EMPLOYEES SEE THEIR VACATION BALANCES??

>>Has anything besides the look of ViewMyPaycheck changed?

No. Paychecks and the most recent W-2 form will still be visible in QuickBooks Workforce as they are today. To ensure we match the employee with the correct payroll information, employees will still need to provide their Social Security Number and the net pay of their most recent paycheck when accessing QuickBooks Workforce for the first time, or from a new browser. Employees with multiple employers will still be able to add additional employers to the new QuickBooks Workforce .<<

QuickBooks Desktop

AlcaeusF

Level 14

Hello rachaelkeish,

We've received reports from other users concerning some missing information from the QuickBooks Workforce website due to migration. Our product engineers are currently working on this as quickly as possible to fix the problem.

I recommend you reach out to one of our Payroll Support Specialists. They'll be able to add you to the list of affected user and for you to receive updates via Email.

Please reach them through these steps:

Log in to your QuickBooks.
Click the Help tab at the top menu.
Select QuickBooks Desktop Help.
Click Contact Us

I'm always available here if you need further assistance with QuickBooks Workforce. You can reach out to the Community by posting a response.

A

Anonymous

I'd check you local regulations and make sure that you're in compliance while Intuit fixes this. If not, you may want/need to provide your employees with valid pay stubs on paper which meet the regulations of your state!

A

ard6210

Is there any update on the status of putting in a fix so that leave balances are visible to the employees without actually downloading a PDF of their check? We are very unhappy about the loss of this functionality.

J

JanyRoseB

Level 5

Thanks for joining this thread, @ard6210.

I'm here to help provide some update about the missing information from the QuickBooks Workforce website.

The investigation status of this issue is still in progress. Our engineers are continuing to work on solving for this unexpected behavior and rest assured that updates will be sent to you once this gets resolved.

I also encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email.

Here's how you can contact our customer support:

Select QuickBooks Desktop Help from the Help menu.
You can also press F1 on your keyboard to bring up the same Help Panel.
In order to route you to the correct support expert, we need to know what type of question you have.
Click Continue.
We’ll provide you a few options. You choose which one is best for you.

For additional reference, you may want to visit these articles:

Please know that you're always welcome to post if you have additional questions about the QuickBooks Workforce. I'll be around to help.

J

jennyrudnick

I was also told that as I use Intuit Full Service payroll that my new employees are no longer able to sign up for ViewMy Paycheck/Workforce . Instead they have to revert to Paycheck records which doesn't allow viewing of W-2's and requires ME to reset their passwords! Very unhappy about this

L

laura01

Pretty pathetic huh?

Their only response is 'our team is working on it'. If their IT team hasnt figured out the answer in four months, then they need go to. We've always encouraged clients to purchase Quick Books. Maybe this is something we need to quit doing since they cannot provide support that is DESPERATELY needed! Intuit, SHAME ON YOU!!!!!!!!!!!!!!

A

Anonymous

It's been seven months now. How's that diligent team doing? Working around the clock on this I expect.

A

Allison12

Intuit needs to partially reimburse all users for the loss in functionality of employee access to paycheck records.

IamjuViel

Level 8

Hi, @Allison12.

I totally understand the impact of any delay in resolving this on-going concern with viewing your employee's payroll in QB Workforce. Rest assured our Product Engineers are working on expediting the release of the permanent resolution for this.

I'd recommend contacting our Payroll Support Team so you'll be added on the affected user's list. Also, you'd be notified via email once an update about this on-going concern.

Let me know if you have other questions. I'm always here to help.

L

laura01

When are you all going to get your act together and get this fixed??? This is the same response you’ve been giving for MONTHS! Quick books used to be a good program, now it’s rendering itself useless from an employee standpoint! Stand behind your product and FIX THE PROBLEM!

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lancpay

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-workforce-access/01/465212/highlight/false#M33500

Here is a post that is also not addressing the workforce issue. QB stopped posting on it and directed me to this series of posts.

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