Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?

8 replies

Tori B
Tori BQuickBooks Team
QuickBooks Team
Feb 21, 2020 6:46 PM UTC

Hi there, @platinumtowing8.

 

Thank you for reaching out to the Community. 

 

May I ask if this is an error message that you're getting? Or is this showing in your task list? If it's possible, can you please provide a screenshot of this message? 

 

By providing more details, I can fully assist and help to walk you through each step with ease of mind. I'll be on the lookout for your reply. Take care, and please let me know if there's anything more I can assist you with today.

07151929
Dec 27, 2022 6:55 PM UTC

Received State notice of Form Delinquency  for DE9C report for 9/30/22.  Checked and it had already been sent.

cerickson
Feb 25, 2020 7:59 PM UTC

I have an "Action required:  Cross this task off your to do list before to run payroll on time ... view paycheck list" on my home screen.  The To Do List says Looks like you’re all caught up.  It's almost payroll reporting time, and I need to correct this issue so payroll will be on time.

 

Thanks.

    Morgan_B
    Morgan_BQuickBooks Team
    QuickBooks Team
    Feb 25, 2020 8:29 PM UTC

    Hi, cerickson.

     

    Thanks for following up on this thread. I'd be glad to provide some info about the action required notification.

     

    These types of alerts require some sort of action such as recording a tax payment, or if something different is stated, to be removed. Since your To Do List says that you're all caught up, I recommend reaching out to a member of the Support Team. An agent has specialized tools, like screen-sharing, to take a closer look at your account and determine what's causing this notice to appear. Here's how to contact an agent:

     

    1. Click the Help button in the top right corner.

    2. Select Contact Us.

    3. Enter Support in the field and choose Let's talk.

    4. From here you can select to receive a callback at a time that's convenient for you.

     

    This link provides these steps if you ever need them again in the future: https://quickbooks.intuit.com/learn-support/en-us/manage-intuit-account/contact-the-quickbooks-online-customer-support-team/00/185932

     

    Feel free to let me know how the conversation goes. I'll be here to help in any way that I can.

     

    NinjaP
    Apr 4, 2023 8:08 PM UTC

    Hello cerickson,

     

    It’s good to know that you could do your payroll tasks. Normally, messages won’t affect payroll functions because they are mostly reminders.

     

    We’ll take a look this further with help from Support again. We won’t just let you ignore it, so you can’t develop the habit of ignoring real Action-Required messages in the future. 

     

    By the way, if you haven't done the browser troubleshooting steps with the agent, please give them a try. We've received reports that random task messages are resolved by doing these steps.

     

    To start, you’ll want to sign in to QuickBooks in a private window. This disables the cache from saving new data, and it’s a good initial step to check browser issues. If the message will not appear, you can go back to your regular browser and clear its cache. If it’s still there, you can try other browsers to isolate the case.

     

    I'm also sharing your experience with the relevant departments, so we can strongly standardize the best approach for issues like this.

     

    If you have additional questions, you can always go back to this thread.


    I'm having the same problem - three years after this post. I guess it hasn't been fixed?

      Need QuickBooks guidance?
      Log in to access expert advice and community support instantly.
      Terms & ConditionsAccessibility statement