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lindak1119
Level 7
January 28, 2019
Question

Cannot electronically pay payroll taxes. Receiving software error message. Any ideas?

  • January 28, 2019
  • 14 replies
  • 29 views
No text available

14 replies

A
Anonymous
January 28, 2019

Hello treasurer16,

 

We've been seeing posts similar to yours. The recommended troubleshooting step to be able to e-file and e-pay tax forms is to clear browser's cache. Once done, please go back to the Payroll Tax Center page to e-pay and e-file your tax forms again.

 

Let us know if you have any questions. 

U
USRPAPA
January 29, 2021

Did these troubleshooting steps resolve your problem, it has not mine.

C
CECS1
July 5, 2023

Joining in on this thread to help you access the E-file and e-pay section in QuickBooks Online (QBO) so you can automate the filing and paying of taxes, @CECS1.

 

With QBO Payroll, you may have us automatically pay and file your federal and state taxes on your behalf. If you don't have the option to e-file and e-pay, it's possible that your e-services aren't enabled yet in your account.

 

Here's how to set it up:

 

  1. Go to the Gear icon and select Payroll settings.
  2. Click the Taxes and Forms section and enable Automate Taxes and Forms. Click Save, then Done.
  3. Go to Payroll and click Overview.
  4. Check your To-Do List for any tasks to finish.
     

 

After completing all tasks, I advise contacting our customer support team. They are equipped to handle the processing of your enrollment with the IRS, state, or local tax agency. Some admission may take time, so we may offer instructions to pay and file them on your own until it's finished.

 

I'll share this article for the full details: Set up e-file and e-pay in QuickBooks Online Payroll.

 

Moreover, QBO offers several payroll reports to help you get a closer look at your business' finances in more detail. They include information of your employee wages, taxes, and deductions that will better assist you during tax filing.

 

Keep me posted on any additional concerns you have relating to electronically filing your taxes. The Community is open anytime to address your questions. Be safe and have a nice day ahead!


Thank you JaeAnn - I contacted online support and they explained that the State filing was still pending approval (I'm not sure if it is approval for our specific company or for Quickbooks Online to file in my state for any business), however they said that we should get an email in about 4 weeks to confirm if it is active, and that in the mean time just to pay manually.

 

Nothing on Quickbooks Online explains this, so you really need to contact an agent to find this out, which isn't ideal.

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