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Level 7
January 28, 2019
Question

Cannot electronically pay payroll taxes. Receiving software error message. Any ideas?

  • January 28, 2019
  • 1 reply
  • 23 views
No text available

1 reply

January 28, 2019

Hello treasurer16,

 

We've been seeing posts similar to yours. The recommended troubleshooting step to be able to e-file and e-pay tax forms is to clear browser's cache. Once done, please go back to the Payroll Tax Center page to e-pay and e-file your tax forms again.

 

Let us know if you have any questions. 

January 29, 2021

Did these troubleshooting steps resolve your problem, it has not mine.

Level 8
December 3, 2021

It says "Oops!  We found a problem.  Give us a few minutes and try again".  We got the same message yesterday and this morning.  We've tried several times to "give it a minute".

 


Hello, anabananz4.

 

Thanks for the screenshot and for following-up with the error message. I'll take it from here and give details about the issue, and point you to the right direction on how you can pay your liabilities. 

 

We have a reported issue here users are experiencing the "Oops!  We found a problem" error message when paying tax liabilities. Our engineers are currently on the move and will roll out a fix a soon as possible. 

 

In the meantime, you'll want to contact our support so they can pull up your account securely and help you pay the tax liabilities. They'll also add you to the list of affected users, so you'll be updated once a fix is released. 

 

Here's how to contact one of our agents: 

 

  1. Click the Help menu. 
  2. On the list of preset options, select Talk to a human
  3. When asked, enter the error message or simply type "Talk to a human" again. 
  4. Click the I still need a human, then proceed with the Get help from a human link. 
  5. Choose how you want to reach us. 

 

Need to check your payroll amounts, employee data and other payroll-related information? This article will help you pull up a specific report to help you get the data you need: Run payroll reports.

 

We appreciate your patience as we're working to get the tax payment feature back to normal. If you have any other concerns regarding payroll or QuickBooks Online, I'd be glad to lend a hand again.