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rebeccahaines1
January 5, 2021
Solved

EFTPS 4-digit PIN

  • January 5, 2021
  • 2 replies
  • 55 views

I need to change my Internet Password for the EFTPS sign in, but I can't see my 4-digit PIN in QB Desktop to use to do my login.  I cannot find the original enrollment letter I printed out.  Is there a way to see the PIN and not just asterisks when I go to send the payment in QBs?

Best answer by ChristieAnn 11

Hi there, rebeccahaines1.

 

It's nice to see you back here in QuickBooks Community, rebeccahaines1.

 

Currently, there's no option to see the PIN in QuickBooks Desktop for security reasons. I suggest contacting the EFTPS support team so they'll be able to resend your PIN by U.S. Mail. The IRS can schedule a payment for you in the meantime if you verify certain information. For safety reasons, your PIN must be mailed and can't be given to you over the phone. For additional information, you can click this article: Enroll in Electronic Federal Tax Payment System (EFTPS).

 

To see the detailed steps on how you can change your password in QuickBooks Desktop to match your new EFTPS Internet password, you can open this article: Update your EFTPS Internet password.

 

Please refer to this article to view information on how you can see the status of your payment or filing: Check e-file or e-pay status.

 

As always, please mention me if you have any more questions with QuickBooks. You have me here to help you get back on track. Have a nice day!

2 replies

C
ChristieAnn 11Answer
Level 9
January 6, 2021

Hi there, rebeccahaines1.

 

It's nice to see you back here in QuickBooks Community, rebeccahaines1.

 

Currently, there's no option to see the PIN in QuickBooks Desktop for security reasons. I suggest contacting the EFTPS support team so they'll be able to resend your PIN by U.S. Mail. The IRS can schedule a payment for you in the meantime if you verify certain information. For safety reasons, your PIN must be mailed and can't be given to you over the phone. For additional information, you can click this article: Enroll in Electronic Federal Tax Payment System (EFTPS).

 

To see the detailed steps on how you can change your password in QuickBooks Desktop to match your new EFTPS Internet password, you can open this article: Update your EFTPS Internet password.

 

Please refer to this article to view information on how you can see the status of your payment or filing: Check e-file or e-pay status.

 

As always, please mention me if you have any more questions with QuickBooks. You have me here to help you get back on track. Have a nice day!

    C
    Chris_OH
    December 29, 2021

    I wish there was a way as well to see the PIN number that QB uses. I've been using QB online payroll since 2016. I had setup an account through EFTPS at that time and used that info to give to QB to be able to pay my payroll taxes for me. Since then I haven't needed to manually pay taxes through EFTPS. However, now I need to pay Q4 2021 941 taxes because of the repeal of the Employee Retention Credit. The way that QB figured the taxes owed was incorrect according to my accountant and I need to pay the tax manually. I saved my EFTPS login info including the 4 digit pin, BUT when I go to login now, it's denying me access. SO i'm really confused, obviously, but also frustrated because I've been on hold for well over 2 hours at this point with customer service at EFTPS to try and see what the deal is with the PIN not working. A 45 minute phone call to Intuit earlier today yielded some initial help of getting rid of the 'overdue tax' notices, however now I see that they aren't quite resolved correctly either because my 941 Q4 form now shows those deleted tax payments (falsely) as credits. 

    B
    Brandondieselmech
    December 29, 2021

    i wish i was helpful but i am unfortunately in the EXACT same situation currently and am at 1 1/2 hour hold as we speak. hoping to post to add to the conversation and also to let you know your not alone... 

    katherinejoyceO
    katherinejoyceO
    Level 9
    February 12, 2022

    Long wait times are still the norm at EFTPS site. I waited 3 hours one day, 4 hours the next before I had to hang up.  I still haven't reached someone who can help me retrieve my PIN!  I haven't been able to make my tax payments because I have to reset my password (every 13 months I think), but I can't reset the password if I don't know my PIN.  I've tried the PIN in my letter but it must have changed at some point because it no longer works. This is so frustrating not being to get through on the phone!


    Thanks for letting us know about your experience, @sbratlanta. I understand the urgency to get your PIN so you can file and pay your taxes online.

     

    This issue can only be resolved by contacting the EFTPS support team. They are the only ones who can resend your PIN by U.S. Mail. 

     

    For more insights, read through this article: Enroll in Electronic Federal Tax Payment System (EFTPS).

     

    Feel free to visit and post again if you have follow-up questions or additional concerns. I'm always around to help.

     

     

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