Error exporting data from Quickbooks Payroll to Quickbooks Online

Hello there, Lori B. 

I understand that you've previously spoken to our live support team about the error message you received while exporting your QuickBooks Payroll data to QuickBooks Online (QBO) and discussed how to open an investigation to find the best solution.

Therefore, I suggest contacting them again, as our live support team can look into your account in a secure environment and assist you in processing your invoice. Please know that the Community is a public forum. Hence, accessing any information in your account or the user's classified information. 

To reach them:

1. Log in to your QBO account.
2. Click on Help (?) at the upper right corner of your screen.
3. Tap on Search, then select Contact Us.
4. Select a topic to connect with the right expert.
5. Choose how would you like to contact with QB support team.

• Via a Callback, where they’ll save you a spot and call you back.
• Via Chat, start a chat with our support.

Please know that there are time frames available on what QBO subscription you have, you can check them by clicking on this QuickBooks Online support link.

In addition, you can check out this article with details on exporting your QuickBooks Payroll data to QBO and their limitations: Export your payroll data into QuickBooks.

I'll be here to assist you with any further inquiries you may have about data exporting or any QuickBooks-related concerns. I'm just a post away, Lori B.

it is not very helpful to tell people to just contact support again. 

Thanks for getting involved with this thread, JonV.

Since you're receiving a "You can't export until you sign in to QuickBooks Online again. Go to Export Preferences and sign in again." message, I'd initially recommend trying what the message says.

If you've already tried signing out of QuickBooks, going to Export Preferences, and signing in again, but are still encountering the same message, you can begin checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if you're able to export payroll data to QuickBooks.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If you're able to export payroll data to QuickBooks while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event you continue receiving the message while browsing in incognito mode, you'll initially want to try switching to another browsing application.

Here's a list of supported browsers:

• Google Chrome - version 78 or newer
• Mozilla Firefox - version 76 or newer
• Microsoft Edge - version 79 or newer
• Opera - version 68 or newer
• Samsung - version 10 or newer
• Safari - version 12 or newer

QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, you'll want to check the operating system and internet speed you're working with.

Here's our recommended operating systems and internet speeds:

• Windows PC - Windows 10, Intel Core i3 or a comparable processor (2013 or newer) with at least 2 GB of RAM, or Windows 10, Intel Core i5 or comparable processor with at least 4 GB of RAM.
• Mac - OS X El Capitan 10.11, OS X High Sierra 10.13, or newer.
• Linux - QuickBooks works with Linux, but you'll want to make sure you're using a supported browser and our recommended internet speeds.
• Internet connection - 1.5 Mbps to 3 Mbps or higher.

If you meet our system requirements, but are still encountering the message when trying to export payroll data, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements

If there's any additional questions, I'm just a post away. Have a lovely Wednesday!

None of that works. Seems like a QuickBooks issue.

I appreciate you getting back to us, @JonV. Please allow me to direct you to the best help available to resolve the error message you encountered when exporting data from QuickBooks Payroll to QuickBooks Online (QBO).

While I understand you've already reached out to our customer support team, I suggest getting in touch with them again so they can further determine the root cause of the issue and raise an investigation if necessary. To do that:

1. Go to the Help icon and choose the Search tab.
2. Select Contact Us.
3. Describe your concern and select Continue.
4. Choose between Chat with us and Have us call you.

Moreover, you can run payroll reports in QBO to access important information about your employees, which is necessary during tax filing.

Please know we're only a few clicks away if you require further assistance exporting your payroll data. The Community team is here to help every step of the way. Keep safe.

I've had this exact issue since 4/16/2024. It's been escalated several times. I'm extremely frustrated as they cannot resolve it. Like you, I had an issue like this a year or so ago.

Intuit claims that my Stand Alone Payroll Core Account (which they put me in when they discontinued Intuit Online Payroll) is being blocked from connecting to my QBO Advanced Account because the QBO Advanced Account "thinks" it is already connected and equipped with the built-in payroll service that is optional in QBO Advanced. However, we are not nor have we ever used the built-in service. We did quickly take out a trial of the built-in service about a year ago and cancelled it a few days later as it didn't serve our needs. Moreover, whatever that trial left behind had certainly not been blocking successful exports until mid-April 2024!

The rep I spoke to noted that Intuit changed to a new type of billing system in April (called Obill, IIRC) and that it is this system that has flagged our QBO accounts as being unacceptable for import of Stand Alone QB Payroll Data. From what I gather, this billing system is trying to protect us from having two payroll services  linked to QBO. While I get that, it is ludicrous that Intuit cannot connect two of its own products properly, especially after doing so for 10+ years. It's also not very satisfying to learn that a this resulted from a change they made in their internal accounting system.  

They suggested I move to the internal QBO-embedded payroll. Not only will that cause me to have my 2010 to 2023 data in the old system and 2024 to ? data in a new system, but the embedded system is more expensive and missing features. They also suggested buying a QBO import plugin from a third party, but the one they suggested is cumbersome and an additional $25/mo.

I'm sorry I don't have a solution, but you're not alone. When I talk next to my rep on my case number, I'll send a link to this thread.

Finally, the post below seems to be our issue:

https://quickbooks.intuit.com/learn-support/en-us/help-article/accounting-bookkeeping/export-payroll...

Good luck. Sadly, I've grown to like QB Payroll's features, but not if it can't talk to QBO properly. If I have to begin again with a different account for QB Payroll to connect to QBO (a hassle), I probably will use it as an opportunity to move my payroll to another vendor. The other vendor will at least advocate for QBO compatibility.

Hi Lori and anyone else that has a similar problem.

Recently, many Intuit Online Payroll (IOP) accounts were disconnected from their corresponding export QBO account. For all my solutions, incognito/private browsing mode works best, because sometimes it may default to a previous intuit account Chart of Accounts in the export options.

If it is requiring you to sign in again to export and you are an accountant using QBO Accountant to connect, you can no longer connect a clients IOP to their QBO even though you have access to both. You must either have them grant you Company Admin or walk the Primary Admin through the connection process.

If you are just a standard QBO client and this is happening, I recommend signing into IOP account using incognito mode. 

1. Then go to Payroll Settings > Export settings and take a screenshot of the settings incase they aren't restored you can quickly reset them.
2. Turn of Export.
3. Turn it back on.
4. When logging into the QBO account to export to, be sure to use a Primary Admin account of the QBO (not IOP account, incase they are same name). Company admin may work but using primary will remove a troubleshooting step.
5. Then set up the export rules again. (Verify the drop down boxes are providing the correct options, otherwise it might be connected to wrong account.)

If it doesn't work and it says this is already connected, try going to Intuit Accounts (accounts.intuit.com) > products & billing and see what other products you are using. There is potential that another payroll account was signed up for on QBO account since they are always pushing that sale.

Calling Quickbooks support if disconnecting other apps doesn't work, they should be able to tell you which service is linked to the QBO account. But after every attempt, I recommend signing in and out Dealing with two different intuit accounts confuses the browser often.

Regards,

Jeremy J.

NOCAP, LLC

Hi Lori and anyone else that has a similar problem. This happened several times to me as well.

Recently, many Intuit Online Payroll (IOP) accounts were disconnected from their corresponding export QBO account. For all my solutions, incognito/private browsing mode works best, because sometimes it may default to a previous intuit account Chart of Accounts in the export options.

If it is requiring you to sign in again to export and you are an accountant using QBO Accountant to connect, you can no longer connect a clients IOP to their QBO even though you have access to both. You must either have them grant you Company Admin or walk the Primary Admin through the connection process.

If you are just a standard QBO client and this is happening, I recommend signing into IOP account using incognito mode. 

1. Then go to Payroll Settings > Export settings and take a screenshot of the settings incase they aren't restored you can quickly reset them.
2. Turn of Export.
3. Turn it back on.
4. When logging into the QBO account to export to, be sure to use a Primary Admin account of the QBO (not IOP account, incase they are same name). Company admin may work but using primary will remove a troubleshooting step.
5. Then set up the export rules again. (Verify the drop down boxes are providing the correct options, otherwise it might be connected to wrong account.)

If it doesn't work and it says this is already connected, try going to Intuit Accounts (https://accounts.intuit.com) > products & billing and see what other products you are using. There is potential that another payroll account was signed up for on QBO account since they are always pushing that sale.

Calling Quickbooks support if disconnecting other apps doesn't work, they should be able to tell you which service is linked to the QBO account. But after every attempt, I recommend signing in and out Dealing with two different intuit accounts confuses the browser often.

In hindsight, if signing up new clients or a new business for quickbooks payroll it's definitely better to do it inside the QBO account going forward. This will avoid all these integration issues with multiple accounts. Even posting this reply was giving me trouble due to other sign ins.

Regards,

Jeremy J.

NOCAP, LLC

Thank you Jeremy after 2 months of wasting hours on phone calls and chats where no one at at Quickbooks could figure out the bug and you tell us it's just a turn off export and turn it back on.  Genius thank you so very much.  

Kirsten

THANK YOU!! I wish I could high-five you and send you a hundred coffees. I spent THREE ACTUAL HOURS on the phone doing screen share while they communicated with "second tier" help and beck end help yesterday. And then they asked to call me back today, as it was still not resolved. You likely just saved me at least another three hours.

FYI for others - the one additional step I needed to take was to sign out completely and then sign back in between turning exporting off and turning it back on. 

I don't think you understand what I have gone through with this issue (and went through last year when we were all of a sudden unable to export from QB Payroll to QB Online) I call support, not able to resolve issue, told I will get an email or call back with information, I have NEVER received an email or callback (last year export just started working as I tried each payroll cycle to export to see if the issue had been resolved). I have tried doing what the error message said and logging out and back in. No success. I have tried different browsers. I have tried Incognito windows. No success. Today I tried editing a new employee's export category for his salary and got an error: "Failed to load all the accounts dropdowns." Something is disconnected between our QB Payroll and QB Online accounts. The admin here with all levels of permissions is not able to export either. So I continue to have to manually enter payroll transactions in their QBO to be able to reconcile month end. Will someone please, please, please figure out how to resolve the issue.