Issue with payroll file this week

6 replies
30 views

Anyone having issues with delay of payroll files posting this week

Workforce Payroll

jlockemy

Yes, and we have Elite payroll and it's supposed to come with 24/7 chat support. However, when we try to chat with support we are getting "Unfortunately, our help channels are currently closed."

jlockemy

I talked to payroll support, escalated to a manager. The manager said they escalated it to their backend support. A few of our employees report they have now received their direct deposits, but many have not. I haven't received any payroll or tax withdrawals yet from my business account either. So, something is going on with their systems today. They said that I can be assured that all of the deposits will hit bank accounts by 5:00pm. However, I am not super confident at this point, but we'll see how it goes.

dee5910

I am having the same problem. I got confirmation yesterday that the money would be withdrawn from our account on August 29, 2025 and Paid on August 29, 2025 but nothing has been processed.

LouiseG12

QuickBooks Team

Hi, Laura, Jlockemy, and Dee.

There's been a delay in the notification when processing the payroll funds. However, there's no actual impact to the money movement, and the funds will be deposited soon.

You can check the status here: https://status.quickbooks.intuit.com/

We appreciate your patience regarding this issue.

86Aggie

Chat isn't working, and neither is callback. Clearly, based on this and other posts today, it is a system wide issue.

carolynolson

Yes I am also having this problem. Did you guys get the email confirmation that it was processed? I didnt receive my confirmation at all. It shows on my payroll that it is processed and will be paid at the end of the day. I actually had this problem with quickbooks two years ago. It was a third party issue.

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