Workforce

Rose, I asked questions about problems with WorkForce over a year ago.  Many other users were having the same problems.  I followed all of the steps, the answers did not help, you still can't re-invite an employee who already accept their invitation.  I was reaching out one more time on that thread and then it wouldn't post.  So I was searching for it again, and found your response, so I will post it here, below.  Are you able to help?

I realize I started this thread over a year ago, still have frustrated employees as they cannot access their paystubs.  I've done what you suggested numerous times, it doesn't change a thing.  Once an employee has signed up, you are unable to check the box to invite them with a new email address.
Does Workforce have a support line with a real person for employers?  Do they have a support line for employees? 

I gave an employee what I thought was a link for chat support, it wasn't, no help to her at all.  She can only see paystubs from her former employer.  She thought possibly changing her email address and being reinvited with it would help.  Well, yes it would, if I could send her a new invitation, but as she's already signed up, I can't check the box, believe me I tried.

I can't even begin to tell you how many employees have contacted me about problems viewing their paystubs since the move to Workforce.  Personally I feel bad for not being able to help them, professionally I think I must look incompetent to my clients and their employees.

Is this really what Intuit wants for their clients?  I have used QuickBooks for my clients for years, since its beginning even before Windows, some of the changes have been great.  Initially your customer support was also very good, but in the last ten years, it has substantially decreased.  Not only does it take a long time to reach your support, in the past two years the answers I'm given frequently don't correct the problem.  I'll continue to use QuickBooks, but would never recommend Workforce to anyone, and because of the difficulties with it, I will not try any of the other apps or try the QuickBooks Time add on in Enterprise.

I sincerely hope you have come up with something that actually corrects this problem in Workforce, if so, please respond.

Thank you.

Thanks for joining this thread, @Tward50. I'm here to provide some information about accessing the Workforce.

I can see the importance of letting your contractors have access to the Workforce to see their paystubs. 

Currently, only employees have the option to this task. This is because when you set up QuickBooks Workforce for the first time, you'll need to upload historical paychecks for your employees to view their pay stubs prior to setting up QuickBooks Workforce.

You may review this article for more information: Set up QuickBooks Workforce for your QuickBooks Desktop. It also includes steps on how to resend an invite and remove employee access. 

I'm also adding this resource with the step-by-step guide provided to invite an employee to QuickBooks Workforce: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more.

Keep me posted if you have further concerns with managing the Workforce in QuickBooks. I'll be happy to help you. Stay safe!

Hello there, @AnnaR.

For the time being, the option to see/download your employees' paystubs through QuickBooks Workforce is unavailable. Let me share further details about this below.

When you invite your employees to QuickBooks Workforce through QuickBooks Online Payroll (QBOP), they'll be able to see and download their pay stubs, W-2s, and more. Though you're unable to access their information and paystubs using QuickBooks Workforce, you can still do so through your QuickBooks Online (QBO) account. They may look a bit different, but their contents (for example, taxes) are the same.

You can refer to this article for the complete guide in accessing and printing pay stubs in QBOP: Print paychecks and pay stubs.

Also, there are a variety of payroll reports you can use to view information about your business finances and employees. You may want to check out this article for the complete list of payroll reports and guide on how you can customize them in QBOP: Run payroll reports in QuickBooks Online Payroll.

I'll gladly help if you have other payroll concerns or questions about managing employees and paychecks in QBOP. Take care, and have a great day, @AnnaR.

Welcome, @Cornelius84. We are grateful you asked for help tracking your W-2 forms on the Community forum.

The W-2 form is significant since it is how you report your entire salary and compensation for the year to both your employee and the IRS. You can track the W-2 form directly in your QuickBooks Online Payroll if you are the employer. I'll show you how:

1. Click Taxes, then select Payroll Taxes. 
2. Choose Filings, then Resources. 
3. Select W2s. 
4. Click Manage W-2s on W-2 Copies B, C, and 2 under Employee W-2s
5. Hit View and print after selecting the employees you need to see.

For more details, check out this article: Preview your W-2s.

You must log into Workforce if you are an employee to track your W-2 form. I recommend contacting your employer if you haven't been invited to the Workforce.

You may learn more about managing W-2 forms in QuickBooks Online going forward by reading the following articles:

• Information on W-2
• File W-2
• Print W-2

The Community is available 24/7. Please drop by again if you need further assistance tracking your payroll forms in QuickBooks Online. Have a prosperous year!