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ERROR CODES

I have recently downloaded QB Pro 2017 & the program does not work properly. I get an error code when trying to perform several functions, the error codes seem to change multiple times a day. I spoke with customer service last week, the rep told me that she could not help me. Apparently the $200+ that I paid for the program doesn't cover assistance. I'm not even able to write a check , I get an error code & the program crashes. Any help resolving this would be appreciated.

Solved
Best answer 10-24-2017

Accepted Solutions
Senior Explorer **

Re: ERROR CODES

Try running the company file on a new(er) PC?  Does the error occur on all PC's?  You can also

  1. Un-Install (or Repair) your QB installation files [[Control Panel >> Programs & Features] or perform a Windows Search for: Add or Remove Programs]
  2. check your QB.EXE Compatibility Settings
  3. rename a .ND file (in your Company Files Folder) from [filename].ND to [filename].ND.OLD
  4. Upgrade to Windows 7 or 10 
    Spoiler
    In performing a WINDOWS upgrade, some driver files may or may not work properly (e.g. printers, scanners, other peripheral devices) and will need new drivers installed.

     

Not applicable

Re: ERROR CODES

I was getting those also.  I talked to Tech Support and they said to uninstall .NETFramework 4.7 and roll back to .NETFramework 4.6.2.  But that seemed tedious so what I did was go to Control Panel > Programs > Run Programs Made for a Previous Version of WIndows then just follow the prompts.  It took a little while, but it worked,

 

7 Comments
Super Contributor *
ProAdvisor

Re: ERROR CODES

What's your operating system? The 2017 program is not compatible with Windiws XP or prior.

 

try uninstalling > restart your computer > reinstall it again

Senior Explorer **

Re: ERROR CODES

Try running the company file on a new(er) PC?  Does the error occur on all PC's?  You can also

  1. Un-Install (or Repair) your QB installation files [[Control Panel >> Programs & Features] or perform a Windows Search for: Add or Remove Programs]
  2. check your QB.EXE Compatibility Settings
  3. rename a .ND file (in your Company Files Folder) from [filename].ND to [filename].ND.OLD
  4. Upgrade to Windows 7 or 10 
    Spoiler
    In performing a WINDOWS upgrade, some driver files may or may not work properly (e.g. printers, scanners, other peripheral devices) and will need new drivers installed.

     

Not applicable

Re: ERROR CODES

I was getting those also.  I talked to Tech Support and they said to uninstall .NETFramework 4.7 and roll back to .NETFramework 4.6.2.  But that seemed tedious so what I did was go to Control Panel > Programs > Run Programs Made for a Previous Version of WIndows then just follow the prompts.  It took a little while, but it worked,

 

Senior Explorer **

Re: ERROR CODES

Glad to hear that worked, keithlong82, tweaking your Compatibility Settings!  Were you also running an older version of Windows?  What earlier version finally got it working?  And if you do end up performing the .NET fix (and remove current compatibility settings), I'm wondering if those errors stay gone!? 

Not applicable

Re: ERROR CODES

QB PRO 2018 WINDOWS 10

QuickBooks Team

Re: ERROR CODES

Thanks for joining this thread, CINDYMAS.


I can help get you back on track by performing some troubleshooting steps.


Before proceeding, make sure to update QuickBooks to the latest release version to enhance its overall performance. Aside from that, create a back up copy of the company file to keep a record of the transactions.


Then, suppress the desktop without opening a company file. This will determine if the problem is with the data or the software.


Here’s how:

 

  1. Open the company file from the No Company Open window.
  2. On your keyboard, press and hold the Alt key and click on Open at the same time.
  3. In the QuickBooks Desktop Login window, enter the user name and password. If you don’t see the window to enter the login credentials, don’t release the Alt key.
  4. Continue on pressing and holding the Alt key and click on OK.
    Note: Do not release it until your file is completely open.

If the steps don't work, please open a sample. This is to determine if the issue is with the software or the company file.

 

To open:

 

  1. At the top menu bar, choose the File option and select Close Company/Logoff.
  2. In the No Company Open window, click on the drop-down for Open a sample file.
  3. Select any sample file.

If the error persists, I suggest performing the steps in this article and follow them in order. This is to ensure you can use QuickBooks without any issues.

 

Just go directly to the Solution 3 for the detailed instructions: Unrecoverable Error: General Troubleshooting Steps.

 

This should help you move forward. Let know if these steps work for you. I’ll be right here to assist further.

 

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