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L
lmrentals906
September 12, 2017
Solved

ERROR CODES

  • September 12, 2017
  • 5 replies
  • 29 views

I have recently downloaded QB Pro 2017 & the program does not work properly. I get an error code when trying to perform several functions, the error codes seem to change multiple times a day. I spoke with customer service last week, the rep told me that she could not help me. Apparently the $200+ that I paid for the program doesn't cover assistance. I'm not even able to write a check , I get an error code & the program crashes. Any help resolving this would be appreciated.

      Best answer by SBC_INC

      Try running the company file on a new(er) PC?  Does the error occur on all PC's?  You can also

      1. Un-Install (or Repair) your QB installation files [[Control Panel >> Programs & Features] or perform a Windows Search for: Add or Remove Programs]
      2. check your QB.EXE Compatibility Settings
      3. rename a .ND file (in your Company Files Folder) from [filename].ND to [filename].ND.OLD
      4. Upgrade to Windows 7 or 10 

        In performing a WINDOWS upgrade, some driver files may or may not work properly (e.g. printers, scanners, other peripheral devices) and will need new drivers installed.

         

      5 replies

      ItsAccrualWorld
      ItsAccrualWorld
      September 26, 2017

      Perhaps these articles can help:

       

      Raywhite28
      Raywhite28
      Level 6
      September 26, 2017

      What's your operating system? The 2017 program is not compatible with Windiws XP or prior.

       

      try uninstalling > restart your computer > reinstall it again

      C
      CINDYMAS
      May 22, 2019

      QB PRO 2018 WINDOWS 10

      S
      SBC_INCAnswer
      September 26, 2017

      Try running the company file on a new(er) PC?  Does the error occur on all PC's?  You can also

      1. Un-Install (or Repair) your QB installation files [[Control Panel >> Programs & Features] or perform a Windows Search for: Add or Remove Programs]
      2. check your QB.EXE Compatibility Settings
      3. rename a .ND file (in your Company Files Folder) from [filename].ND to [filename].ND.OLD
      4. Upgrade to Windows 7 or 10 

        In performing a WINDOWS upgrade, some driver files may or may not work properly (e.g. printers, scanners, other peripheral devices) and will need new drivers installed.

         

      K
      klong82
      October 24, 2017

      I was getting those also.  I talked to Tech Support and they said to uninstall .NETFramework 4.7 and roll back to .NETFramework 4.6.2.  But that seemed tedious so what I did was go to Control Panel > Programs > Run Programs Made for a Previous Version of WIndows then just follow the prompts.  It took a little while, but it worked,

       

      S
      SBC_INC
      April 5, 2018

      Glad to hear that worked, keithlong82, tweaking your Compatibility Settings!  Were you also running an older version of Windows?  What earlier version finally got it working?  And if you do end up performing the .NET fix (and remove current compatibility settings), I'm wondering if those errors stay gone!? 

      J
      jothaw
      January 20, 2020

      Did you resolve your issue.  It says solved so I am having the same problem and can't get any help

       

      E
      Emily M
      January 21, 2020

      Thanks for joining in, @jothaw.

       

      I’m happy to get you back to business and get your QuickBooks up and running without any errors. Let’s make sure to update to the latest release version to enhance its overall performance.

       

      You may refer back up to my college @Rasa-LilaM for further instructions.

       

      Let me know if you have any other questions. I hope you have a great evening.

      K
      Kuickmeat
      September 4, 2022

      I removed my card from the subscription last month. Now i am trying to resubscribe but it is showing me this (Error code: -81624) 

      What does this mean

      A
      AileneAModerator
      Moderator
      September 4, 2022

      Hello, Kuickmeat. 

       

      Let me share what error code 81624 is in QuickBooks.   

       

      QuickBooks Online is very sensitive to every detail we enter, especially when it comes to processing payments. This is for security purposes. 

       

      The Error Code: -81624 means that the payment authorization failed. The reason for this is an invalid address or the details we enter is not matching with the financial institution. Make sure everything is correct. You'll want to reach out to your credit card provider to verify the details.  

       

      Once verified yet the issue continues, I suggest contacting our Customer Care Team. They can pull up your account and do a screen-sharing session to identify the cause and investigate further. Here's how:

       

      1. Go to the Help menu, then click Contact Us.
      2. Type your concern in the box and tap Let's talk.
      3. Choose either Get a call or Start a chat.
      4. Complete the required data and submit the request.

       

      Check the following article for more information about viewing your subscription info, updating your payment method, changing your billing schedule, and upgrading or downgrading your subscription: Manage billing, payment, and subscription info in QuickBooks Online.

       

      I'll always have your back whenever you need help updating your payment information when resubscribing. Just tag me in your reply and I'll get back to you as soon as possible. Have a good one!

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