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How do I setup multi-factor authentication? I cannot find the security settings in QuickbBooks Online to register a new device.

 
Solved
Best answer 03-25-2019

Accepted Solutions
QuickBooks Team

Re: How do I setup multi-factor authentication? I cannot find the security settings in QuickbBook...

Hi thedialoggroup,

 

QuickBooks Online has a Two-step verification setting that forces Multi-Factor Authentication to a specific step on every log-in attempt.

 

Here's how to enable it:

  1. Log in to your Intuit Online Account.
  2. Click the Security tab.
  3. Select Turn On to expand the Two-step verification section. You will be prompted to enter a phone number if you initially did not enter it during the setup of your account. Enter the number you want to use to verify the account and select Turn on text message verification.
  4. Choose to receive the one-time pass code by either text message or voice message and select Turn On.
  5. Enter the one-time pass code you received and select Continue.

If you have further concerns, just hit the Reply button anytime. 

 

View solution in original post

5 Comments
QuickBooks Team

Re: How do I setup multi-factor authentication? I cannot find the security settings in QuickbBook...

Hi thedialoggroup,

 

QuickBooks Online has a Two-step verification setting that forces Multi-Factor Authentication to a specific step on every log-in attempt.

 

Here's how to enable it:

  1. Log in to your Intuit Online Account.
  2. Click the Security tab.
  3. Select Turn On to expand the Two-step verification section. You will be prompted to enter a phone number if you initially did not enter it during the setup of your account. Enter the number you want to use to verify the account and select Turn on text message verification.
  4. Choose to receive the one-time pass code by either text message or voice message and select Turn On.
  5. Enter the one-time pass code you received and select Continue.

If you have further concerns, just hit the Reply button anytime. 

 

View solution in original post

Level 1

Re: How do I setup multi-factor authentication? I cannot find the security settings in QuickbBook...

I can't find the security tab. Is it hidden?

Content Leader

Re: How do I setup multi-factor authentication? I cannot find the security settings in QuickbBook...

Hey there, @Roxy13.

 

The Security tab isn't located in QuickBooks Online, but rather in the Intuit Account Management portal linked in my colleague's response above. Follow the link and those instructions above if you'd like to set up Multi-factor Authentication.

 

Please keep in touch with me here should you have any additional questions or concerns, I'm always up to talk QuickBooks. Thanks for coming to the Community, best wishes.

j13
Level 1

Re: How do I setup multi-factor authentication? I cannot find the security settings in QuickbBook...

I have tw-step authentication disabled when I go to the account management portal, yet every time I log  in, I get this prompt:

"Enter your verification codeEnter the verification code generated by your Authenticator app.

Enter the 6-digit code"

 

How do I disable this? It doesn't seem to be anywhere in the documentation.

Moderator

Re: How do I setup multi-factor authentication? I cannot find the security settings in QuickbBook...

Hi j13,

 

Thank you for posting here in the Community. It would be my pleasure to assist you with your concern about the prompt message when logging into your QuickBooks account.

 

I've checked here, and we currently have an ongoing issue with the two-step verification status. Since you've already tried to disable it through the account management portal, I recommend performing some basic troubleshooting.

 

You can try switching to a different supported browser to determine if the problem is system or browser related. If you're still getting the prompt, I recommend contacting our Support Specialists this time.

 

One of them will be able to add you to the investigation number INV-31576. Once you're on the list of affected users, you'll be able to receive updates via Email regarding the status.

 

Here's how you can reach them:

 

  1. Log into your QuickBooks account.
  2. Click the Help option.
  3. Click Contact us.

Please keep in touch with me here for all of your QuickBooks questions, such as the multi-factor authentication. The Community is always up to lend a hand.

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