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ComputerCD
October 14, 2021
Solved

Quickbooks 2022 installer keeps forcing reboot, won't install

  • October 14, 2021
  • 7 replies
  • 54 views

We are currently running Quickbooks Desktop 2021 Pro, and were looking to install 2022 Pro to stay on top of our Payroll updates; however, while most of our computers were able to install 2022 Pro without issue, we are having a strange problem with one of them. This computer is a client running Windows 10 Pro.

 

Unfortunately I do not have screenshots at the moment, but the following happens:

  1. Run installer as downloaded from Quickbooks (the same file was used on each computer), and running as admin
  2. Go through installing VC9, vc_redist x86/x64 without issue
  3. Gets to installing Quickbooks itself, and almost immediately requests that the computer be rebooted
  4. Clicking yes causes an error messages from the installer to very briefly pop up (not long enough for me to see), then the computer reboots as normal
  5. Installer starts again automatically, beginning at Step 2... and repeats the same process over and over.

 

I've tried clicking "No" on the prompt to reboot and restarting manually, but it claims that the install was interrupted and I end up having to start again from scratch. Every install has been set to "Custom" and selecting the option that the company file is not hosted on the computer, and deselecting the 'service shortcuts' option. Oddly I've noticed it doesn't detect the current Quickbooks 2021 installation and try to replace it, but I'm not sure if that's intentional or not.

    Best answer by Jim7Mc

    We had this same issue and fought it for 3 days.  None of the permissions or QB Tool Hub options worked.

    ***What worked was we reinstalled all the Microsoft Visual C++ via this website for 2008, 2010, 2013, 2015, and 2017.  After this QB 2022 installed all of the way!!!! 

    https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-160

     

    I hope this will save someone else from 3 days and over 10 hours of troubleshooting :-D

    7 replies

    Tori B
    Tori BQuickBooks Team
    QuickBooks Team
    October 14, 2021

    Hey there, @ComputerCD.

     

    Thanks for reaching out to the Community for support and sharing those great details about your installation issue. 

     

    I wanted to clarify if you've tried installing on this computer in selective startup mode? If not, let's give that a try. Selective startup is there when you're having issues installing or uninstalling a program. I've covered some steps to do this below. 

     

    Start your computer in Selective startup mode:

     

    To make sure no other application hinders you from completing your task, switch to Selective startup mode. If you're uncomfortable doing the steps, consult your computer's manufacturer, Windows expert or professional IT.

    1. On your keyboard, press Windows+R to open the Run command.
    2. Type msconfig, then select OK.
    3. In the General tab, click on Selective startup and Load system services.
    4. Go to the Services tab, then hit Hide all Microsoft Services.
    5. Select Disable all.
    6. Uncheck the Hide all Microsoft services checkbox.
    7. Make sure the Windows Installer checkbox is selected from the list of services. If it’s not, select the checkbox.
    8. Click on OK.
    9. On the System Configuration window, hit Restart.

    Then, you'll want to try Installing QuickBooks again.

     

    Once you've successfully installed QuickBooks, be sure to go back to Normal startup.

     

    Here's how:

     

    1. On your keyboard, press Windows+R to open the Run command.
    2. Type msconfig, then select OK.
    3. In the General tab, click on Normal startup.
    4. Tap OK.
    5. On the System Configuration window, hit Restart.

     

    For additional details about this process, check out Install QuickBooks in Selective startup mode.

     

    Please let me know if you have any questions or concerns. Take care and have a great day ahead!

    C
    ComputerCDAuthor
    October 14, 2021

    Hi Tori,

     

    Thank you for the prompt response, I am fortunately the IT tech of the company so I will try your suggestions and get back to you. I'm also going to see if the system is behind on Windows updates, as I found several suggestions online claiming that resolve issues like this.

    C
    ComputerCDAuthor
    October 16, 2021

    So a little more information - I was able to sift through the installation logs and found these two lines, one after the other:

     

    INSTALLMESSAGE_INFO Message: CustomAction VerifyIfBetaVersionIsInstalled returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
    INSTALLMESSAGE_ERROR Message: Error 1723.There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action VerifyIfBetaVersionIsInstalled, entry: VerifyIfBetaVersionIsInstalled, library: C:\WINDOWS\Installer\MSI8494.tmp

     

    So my assumption is the 'VerifyIfBetaVersionIsInstalled' command is what's actually causing the error in the MSI installer. I'm going to wipe out the temp folder and reset its permissions, then see if that makes any difference - I suspect the fact I can't change permissions/access in the usual manner means something funky is going on with that particular folder.

    J
    Jim7McAnswer
    October 20, 2021

    We had this same issue and fought it for 3 days.  None of the permissions or QB Tool Hub options worked.

    ***What worked was we reinstalled all the Microsoft Visual C++ via this website for 2008, 2010, 2013, 2015, and 2017.  After this QB 2022 installed all of the way!!!! 

    https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-160

     

    I hope this will save someone else from 3 days and over 10 hours of troubleshooting :-D

      T
      Testa1
      October 23, 2021

      You Rock!!! Reinstalling VC_redist.x64.exe Worked Perfectly!  I Wish QuickBooks would move this solution to the Top Spot!  It would have saved me 20 Hours of Greif.

      Thank You!

       

        M
        Missgoode2shews
        June 22, 2022

        This worked!  Yes, somebody tell the support team!

         

        I didn't see the original post TESTA1 was replying to... But here is her post which resolves the issue with QuickBooks Pro Plus 2022. 

         

        (We've spent at least 20 hours and a countless amount of grief.  QuickBooks support was awful... 3 hours on the phone with them... Their final response, "Sorry, we've done everything, you have a problem with Windows".  YEP! They literally said, we can't do anything to help you.  I have Windows 10 Pro and it's updated.  WTH!) 

         

        Okay, I've complained enough... Well, maybe not... But thanks to the post from TESTA1, I can finally get back to work.

        (FROM TESTA1:  You Rock!!! Reinstalling VC_redist.x64.exe Worked Perfectly! I Wish QuickBooks would move this solution to the Top Spot! It would have saved me 20 Hours of Greif.

        Thank You!)

        K
        kae0
        June 11, 2022

        Same thing here.  Win10, Qb2021 Premium

        Thanks for all the effort everyone put into solving this.

        I tried Jim7Mc's/amtrucken's solution reinstalling VC_redist.x64.exe 2015-2019 but still got the same thing.  All accounts in use are non-administrator accounts.  I kept doing everything using "Run as administrator".  Finally I logged into an administrator account and started QB there.  (Also temporarily disabled my AV and MS Ransomware Protection -- don't know if that was necessary, just standard practice.)  It worked!  So "Run as administrator" is not always sufficient for full administrator privileges for installs.  At least not with QB!  (First time I've ever seen "run as administrator" not work for installs that require administrator privilege.)  One more thing to add to the list of possible solutions!

          K
          kae0
          May 11, 2023

          Trying to reply to my own post from July 11, 2022, but the forum keeps putting it here.

           

          Again!  Just did the the latest update.  QB Premier 2021. QB now can't open our company file.  Their diagnostic utilities just give useless / false information and steps that accomplish nothing. When using a "standard" Windows account the QB update will only work if QB is started with "Run as administrator" (using mouse right click on the icon).  BUT don't do it!

           

          After the update and required reboot, upon trying to open our company file QB gave me an error about being unable to communicate with the "server". 

           

          Tried my above "solution" but this time it didn't work.  Same message about being unable to communicate with the "server".

           

          After trying various things to open our QB file, including using a Windows administrator account (instead of the usual "standard" account)...

          1. Rebooted again.

          2. Logged into a Windows administrator account on the server computer.

          3. Cleaned out from the QuickBooks folder a bunch of old unused company and related QB files (moved them into a subfolder) and other old unneeded files.

          4. Opened the company file in QB on another computer after it had been updated -- It opened with no problem.

          5. Opened a different QBW file on the server computer.  It worked.

          6. Opened the problem company file.  It worked!

          7. Logged back into my usual "standard" Windows account.  QB opened the company file with no problem.

           

          I have no idea why it works now.  And neither would anyone else including Intuit!

           

          From now on I will do the QB updates in a Windows administrator account.  (If you always run QB in an administrator account you probably aren't running into this issue.)  Hopefully QB will work properly the next time without any problems.

          9
          99821811
          July 2, 2022

          Greetings friends,
          i had same problem after Quickbooks enterprise requested update, and after updating asking for unlimited reboot.
          so i'll show you the prober way to fix this issue:
          1- Open control panel and uninstall Quickbooks, and all Microsoft C++ installed
          2- Go to C:\Program Files (x86) and delete Intuit file as administrator
          3- Go C:\Program Files\Common Files and delete Intuit file as administrator
          4- Fresh install same version of Quickbooks that was running before
          5- It will request a reboot, make the reboot.
          6- After rebooting, you can use Quickbooks normally

          Hopefully this will help you, don't forget to mention if this solution works for you :)

          D
          davidhk21010
          September 1, 2023

          Here was our solution to the problem:

           

          1. Uninstall Quickbooks.

          2. Go to the Control Panel -> Programs and Features

          3. Uninstall every application labeled "Microsoft Visual C++ ..."
          4. Go to the hidden "Program Data" folder

          5. Delete the "Intuit" folder.

          6. Go to the "Program Files (x86)" folder.

          7. Delete the "Intuit" folder.

          8. Find the hidden "App Data" folder inside your user folder.

          9. Go to the "Local" sub folder.

          10. Delete the "Intuit" folder.

          11. Reboot

          12. Log in with the computer local administrator account.

          13. Reinstall Quickbooks.

           

          This should give you a fresh installation of the correct Microsoft Visual C++ distributions.

           

          R
          raymonda1979
          September 8, 2023

          This is absolutely ridiculous that us IT's have to deal with such an issue constantly!!!  For Christ sake, put out one FULLY tested update no more than once a month..... Then make it SO WE CAN INSTALL IT !!!! Uninstalling and reinstalling is the long way around to avoid the fix to start. This has been an on going issue for more than a year!!! I pray the 2023 version we are about to deploy is better, and QUIT making everyone get an intuit account for Christ sake!!! 

          K
          kailangyu
          November 9, 2023

          Jim7Mc's solution to reinstall vc_redist x86/x64  is the winner for us!  Such godsend!!!

           

          Quickbooks support needs to get better.  This sloppiness and the unhelpful comments to go through windows installer is inexcuseable...

           

           

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