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veraY
Level 1

Quickbooks pro desktop missing outlook option (outlook365)

Ever since I started using outlook 365, the outlook option under send form has gone missing on Quickbooks Pro desktop 2016, and then I recently upgrade to Quickbooks Pro desktop 2019, it is still missing.  

I have already tried all 8 solutions here: https://quickbooks.intuit.com/community/Help-Articles/Outlook-is-missing-in-QuickBooks-Desktop-Send-... 

but none of it fixed the problem.

 

Do anyone have the same problem? or can provide help?

20 Comments
JaneD
Moderator

Quickbooks pro desktop missing outlook option (outlook365)

Good day, veraY.

 

Thanks for bringing this to our attention. I'm here to help point you in the right direction and get the Outlook option show up in QuickBooks Desktop.

 

I appreciate you performing all the troubleshooting steps to resolve this. Since none of them work, I recommend reaching out to one of our experts. They'll be able to pull up the qbwin.log to check unforeseen conditions of your company file and perform a screen-sharing session for further isolation.

 

Here's how to get in contact with them:

  1. Open QuickBooks.
  2. Go to Help.
  3. Select QuickBooks Desktop Help.
  4. Click on the Contact us link and choose a topic.
  5. Enter your account information and click on Submit.
  6. Click on the Start Message button.

This should point you in the right direction. Please let me know how things go after contacting them. I want to ensure this matter gets resolved.

veraY
Level 1

Quickbooks pro desktop missing outlook option (outlook365)

ok.  I'll contact them and post the answers here. 


@JaneD wrote:

Good day, veraY.

 

Thanks for bringing this to our attention. I'm here to help point you in the right direction and get the Outlook option show up in QuickBooks Desktop.

 

I appreciate you performing all the troubleshooting steps to resolve this. Since none of them work, I recommend reaching out to one of our experts. They'll be able to pull up the qbwin.log to check unforeseen conditions of your company file and perform a screen-sharing session for further isolation.

 

Here's how to get in contact with them:

  1. Open QuickBooks.
  2. Go to Help.
  3. Select QuickBooks Desktop Help.
  4. Click on the Contact us link and choose a topic.
  5. Enter your account information and click on Submit.
  6. Click on the Start Message button.

This should point you in the right direction. Please let me know how things go after contacting them. I want to ensure this matter gets resolved.


 

Gunkela
Level 1

Quickbooks pro desktop missing outlook option (outlook365)

I am having the same problem, no option for outlook in the send form preferences. Did you ever fins a solution. I tried contacting support and I was with them for over two hours and they didn't help at all. Just kept going in circles.

IamjuViel
QuickBooks Team

Quickbooks pro desktop missing outlook option (outlook365)

Hello there, @Gunkela.

 

There are several reasons Outlook 365 is missing in QuickBooks. Let me provide you with steps to get you up and running again.

  • Incompatible Microsoft Outlook version with your QuickBooks version.
    1. Verify the version of Outlook
    2. Verify the compatible version of Outlook based on the version of QuickBooks Desktop
  • Improper Microsoft Outlook Profile
    1. Close QuickBooks.
    2. Open Outlook.
    3. Choose File.
    4. Select Options.
    5. Go to the General tab.
    6. Scroll down to the Start up Options section.
    7. Check the box next to Make Outlook the default program for Email, Contacts, and Calendar.
  • Microsoft Outlook may not be configured properly within Internet Explorer
    1. In the Internet Explorer, choose Tools.
    2. Choose Internet Options, then select Program Tab.
    3. At the bottom of the window, click Set Programs.
    4. Click Set your default programs.
    5. Choose Outlook 365.
    6. Select Set this program as default and click OK.
    7. Click Set program access and computer defaults.
    8. Select Microsoft Windows.
    9. Click the drop-down arrow and select Use my current Microsoft e-mail program.
    10. Click OK.
       
  • Windows Mail profile settings maybe improper. 
  • The Windows WIN.INI file may not be properly configured.
  • Microsoft Outlook maybe corrupted, or have a corrupted component.
  • QuickBooks and Microsoft Outlook may not have installed necessary third party components when initially installed.

You can also check these articles for other troubleshooting options:

If the error persists, I'd recommend reaching out to our Technical Support team. A specialist will be able to further help you via a secured remote access session.

 

Here’s how to contact:

  1. Go to the Help menu.
  2. Click Contact Us.
  3. Under How can we help? type in any keyword about your concern.
  4. Hit Continue.
  5. Click Get a call back to contact us.

I'll be here if you have other questions about sending forms in QuickBooks, feel free to leave a post.

cbrhon
Level 2

Quickbooks pro desktop missing outlook option (outlook365)

Dear Quickbooks team:

 

None of these so called solutions fix the problem.  Not only that I called tech support and the promptly sent me to these same threads on these pages and even after I told them that this does not fix the problem and I needed her to stay on the phone until the problem was solved she literally hung up on me.  This is so totally unacceptable.  Also some of the items you are showing aren't even options in Windows 10 or the screens don't even look like that anymore.

 

 

HoneyLynn_G
QuickBooks Team

Quickbooks pro desktop missing outlook option (outlook365)

I appreciate you trying some tests to get-around with your missing Outlook option, @cbrhon.

 

I wish to cover these all for you. However, I won't be able to check your account without asking for sensitive information. I don't want your account information displayed here for security reasons since the Community is a peer-to-peer forum.

 

 

I know you've already called in. However, I still suggest getting in touch with our QuickBooks Team to have this re-investigated. Agents have the necessary tools, like screen-sharing to get you back up and running.

 

You can use this link as a reference to get their contact details: Contact the QuickBooks Desktop Customer Support Team.

 

Keep me posted on how the call went or if you have other questions about QBDT. I'm always here to offer help.

KCSINC
Level 1

Quickbooks pro desktop missing outlook option (outlook365)

Ensure you have not somehow installed Office365 apps (Not the office 365 application through programs and features).  A client had this issue, and once I removed the Office365 apps from the start menu by right clicking and choosing uninstall, all was well when I opened QB and went to the send form preference. Outlook desktop must be set as default in windows preferences as was described above. I hope this helps!

Steve G
Level 1

Quickbooks pro desktop missing outlook option (outlook365)

This problem persists for a combination of Outlook 2013 and QB Premier 2020.  I've been through the troubleshooting protocols at https://quickbooks.intuit.com/learn-support/en-us/feature-preferences/outlook-is-missing-in-quickboo... with my IT support, with a phone support tech from Intuit (no follow up on the management escalation of the ticket although they claim to have called me and left a message).  I tried several times today through Chat support but the support got dropped when I had to reboot my system while following the steps.

 

I have heard someone say this is a "Known issue" and therefore insoluble but there is no documentation that the issue is insoluble, copious documentation that my combination of software should work and just recommendations for invasive and disruptive re-installation.  I'm afraid there is something I'm missing and maybe the solution lies with Tools hub but I haven't hit the right combination of install steps and fix tools to make that button reappear (I did get it to work in Windows 7 previously for the same software version).

 

DivinaMercy_N
QuickBooks Team

Quickbooks pro desktop missing outlook option (outlook365)

Hi there, @Steve G.

 

I appreciate you performing the steps provided above. Since you already tried the steps and still having the same issue. Let's repair your QuickBooks Desktop (QBDT). Repairing QuickBooks can help fix common errors you encounter while using, updating, or installing QBDT. 

 

Here's how to run the repair tool:

  1. First, back up your company file.
  2. Restart your computer.
  3. Click the Windows icon and type in Control Panel.
  4. Choose Programs and Features then Uninstall a Program.
  5. Select QuickBooks and click Uninstall/Change.
  6. Click Continue, or Next.
  7. Select Repair and Next.
  8. Hit Finish.

Once done, make sure that you have the most recent fixes and security updates. You'll need to update your QuickBooks to the latest release. If you got an error while repairing your QBDT, please refer to this article: Repair QuickBooks Desktop for Windows.

 

After repairing, try to send the form using the outlook. You can also check this article to connect your email to QuickBooks Desktop: https://quickbooks.intuit.com/learn-support/en-us/configure-products/connect-your-email-to-quickbook....

 

However, if the issue persists, I suggest contacting our support team. They have tools to do a remote session to investigate further what causes the issue and fix it for you. 

 

Let me know how it goes and leave a reply below. I'm always here to help you. Stay safe and have a great day!

Steve G
Level 1

Quickbooks pro desktop missing outlook option (outlook365)

I gave up on this yesterday after Rachelle in tech support told me that the problem was the most recent release of my software (I moved from R6 to R8 apparently) was at issue.  R8 no longer supports the outlook button but here is a clue for me.  I was having trouble getting Acrobat DC to send a file by email in outlook.  It was also not recognizing my default mail.  The tech got on, repaired Office 2013 and acrobat DC.  We rebooted and suddently the button that "was removed from this release" is there.  Not loving tech support at QB right now.  12 hours of work on this.

Craig_Albert
Level 2

Quickbooks pro desktop missing outlook option (outlook365)

I'm having the same problem and, frankly, I'm so frustrated with QB's inability to focus on this problem and fix it. 
For what it's worth, here's a new guess as to what may be happening, and maybe you have some actual techs who can look at this.

  1. The interface that QB uses to send mail is the "mailto:" link, and it does it exclusively through Internet Explorer, and not through any other browser.
  2. In the newest implementations of IE, the default helper programs for processing such requests aren't programs at all.  They're all "apps" that you pick from a list on the Microsoft store.  Even if you choose the "Office 365" choice - as one of the suggestions is this or another thread says - it doesn't point to the Office 365 desktop program.  It points instead to the app, which is web-based.
  3. What you want is for the helper program to be the outlook.exe program that resides on your desktop, but IE doesn't seem to let you do that anymore.

Fix this, please!  It's awful.  If you need to allow the use of Firefox or Chrome to work around it (instead of IE or Edge), please do.  It's driving us nuts.

ITguy55
Level 1

Quickbooks pro desktop missing outlook option (outlook365)

I had this problem and nothing worked. then I uninstalled Office365 64-bit version (default version nowadays) and downloaded the 32-bit version of Office and bingo! the  Outlook option returned to "Send Forms".

ITguy55
Level 1

Quickbooks pro desktop missing outlook option (outlook365)

I have a client with QB Enterprise 2012. Same issue, no Outlook option in "Send Forms". I tried everything suggested, nothing worked. Finally I uninstalled Office365 and reinstalled using the 32-bit version of Office instead of the default 64-bit Office version that is usually installed nowadays and bingo! the Outlook option reappeared in "Send Forms" Preferences. Hope this helps. To get the 32-bit version after uninstalling Office and rebooting, log in to Office.com and on the drop-down for "Install Office" click "Other Install Options". On the next screen in the lower left click on "Apps and Devices", then in the middle of the resulting screen you'll see the drop-down menu for "Version" with 64-bit selected by default. Select "32-bit" instead of the 64-bit version and when you click "Install Office" it will download the 32-bit installer, then click that to install. Hope this helps.

ITguy55
Level 1

Quickbooks pro desktop missing outlook option (outlook365)

 
kwct
Level 1

Quickbooks pro desktop missing outlook option (outlook365)

I have had the same problem.  Outlook worked on July 13th directly with Quickbooks.  After following many suggestions all FAILED.  I chatted with a contact us person who gave me the settings below for webmail other.  It will get the invoice sent out, however you don't see it in your Outlook window.  You can go to your Outlook program and see that it gets sent.  But you don't get to review it in Outlook prior to sending.

Settings:

outlook.office365.com) and port number is 587 (SSL enabled) > click OKAY after.

 

I am hoping this will help some of you.  I am also hoping Intuit will change it back to the July interface.  Maybe if we Yell loud enough they will listen.

catfishjack
Level 1

Quickbooks pro desktop missing outlook option (outlook365)

Office has to be installed as a 32 bit application not  a 64 bit application : then Outlook will there again. This took me 2 weeks to figure out after I upgraded from Outlook 2010 to 2016 using QB 2015 Enterprise solutions on a WIN10 Laptop for work.. 

If outlook is not an option in QB check your office product information .".About Outlook" ..if it is 64 bit ..that is the issue just backup, uninstall and reinstall 32 bit and it should work for everyone..

hope this helps as it was a last resort for me and BINGO!!

 

mlovely
Level 1

Quickbooks pro desktop missing outlook option (outlook365)

Over 6 weeks ago the email function stopped working on my main system. It gave the error that it couldn't send because Outlook client was not installed on QB as default. I tried correcting this. Uninstalling, reinstalling, troubleshooting every and ALL steps sent to me by agents and online. Remoted an agent in. He kept trying to let me go, could not fix the issue. After 5 1/2 hrs, his phone cut out and he never called me back. As of today, now both of my systems are not working and I cannot send any INVOICES or attachments which is unacceptable. Please help! Troubleshooting is eating up valuable time and it is not fixing this issue that we have been experience for almost 2 months now.

Candice C
QuickBooks Team

Quickbooks pro desktop missing outlook option (outlook365)

Greetings, @mlovely

 

Thanks for joining in on this thread. I can see how beneficial sending invoices and attachments from your QuickBooks Desktop (QBDT) account would be for your business. However, I do recommend contacting our Customer Support Team again. They can use a screen share to help walk you through some more steps to help resolve this problem. 

 

Here's how: 

 

  1. Go to the Help menu. 
  2. Select the QuickBooks Desktop Help option. 
  3. Press the Contact Us hyperlink. 
  4. Type in your question and tap Continue
  5. Scroll down and choose to Get a Callback

 

That's all there is to it. For future reference, you can check out our QuickBooks Blog to see what's new in the product. 

 

This will be the best way to get your issue resolved as soon as possible. Should you need any further information, please don't hesitate to contact me. Have a great day! 

RMehrkens
Level 2

Quickbooks pro desktop missing outlook option (outlook365)

Try the 3rd Solution in this list.  This usually fixes this issue for my clients.

 

https://www.hostdocket.com/outlook-is-missing-in-quickbooks-when-send-forms-preferences/

 

Actually, uncheck, click OK.

Then go back in and check the box again.

jonas89kahnwald
Level 1

Quickbooks pro desktop missing outlook option (outlook365)

Intuit defines the occurrence of QuickBooks error code 80070057 due to incorrect QB parameters and lack of permissions. When you attempt to open a company file, unexpectedly you can see the following error messages: “Incorrect 80070057 parameter, you do not have sufficient permissions to delete files in the specified folder”

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