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Can not back up file

Forum|Forum|8 years ago
May 17, 2018
4 replies
18 views

I had to get a new external hard drive. It is working because it backed up my computer but when I try to back up my quickbooks it says Backup Failed ... QuickBooks was unable to back up your company file. QuickBooks could not create a disk image.

Can someone help me please?

QuickBooks Desktop

Best answer by MichelleT

Hi there, @soshagayle,

Let’s work together to get past the error so you can back up your company file in QuickBooks for Mac.

Mac has a built-in disk utility that QuickBooks uses to create a DMG (image) file when backing up company files. The error message you’re getting usually appears when something prevents this process from happening.

We’ll need to verify the data to help detect the cause of the error, then run rebuild to resolve it.

Here’s the article that details the steps to run the verify and rebuild utilities: Resolve data damage on your company file

Once the rebuild completes, please verify the data again to ensure there aren’t any other issues in the company file.

If you’re still unable to back up the file, I recommend getting in contact with our QuickBooks for Mac Technical Support Team for further assistance. Here’s how:

1.   Click this link: https://help.quickbooks.intuit.com/en_US/contact
2.   Select QuickBooks Mac Desktop.
3.   Select a topic and a sub-topic in step 1.
4.   Click Get Phone Number in step 2.

Stay in touch with me if there’s anything else you need while working in QuickBooks for Mac. I’m here to help however I can.

Rustler

Level 15

Is this a Mac?

QB does not play well with external drives, best to create a back up from within QB and save to a local HD, then copy that back up file to the external drive, and/or to a cloud drive folder for safe keeping

S

soshagayleAuthor

Thanks for your response .. Yes Mac Book Pro and using El Capitan OS X 10.11.6.

The external hard drive I had before backed up perfect but unfortunately it is full and I had to purchase a new one. The Seagate is not working so well and their customer service is NO HELP! Was hoping QuickBook family could help me. I will probably try to call Seagate back again and then try to find a external like my old one.

M

MariaAlmaT

I am using Windows version of QuickBooks I have installed is 2016 I'm trying to upgrade to 2019 when I go to the utility to rebuild data or verified data it gets to the point where it is backing up data and the whole problem program freezes

Let's get this sorted out, @Bubba1.

Thanks for providing the details for your concern. I'm here to add some troubleshooting steps, so you can back up your company file and install QuickBooks 2019.

There are several possible causes why you're experiencing this certain type of behavior in QuickBooks Desktop. When it comes to QuickBooks crashing when trying to create a back up file, most times it is caused by a disconnection between QuickBooks and the computer components.

Since the above steps provided by my colleague @Jen_D don't work and QuickBooks still freezes when backing up, I suggest performing other troubleshooting steps listed below.

Make sure to update QuickBooks 2016 to its latest release to ensure it has the correct compliance information. There's just a few steps to follow:

Here's how:

Go to the Help menu.
Select Update QuickBooks Desktop.
Click the Update Now tab.
Check the box for Reset Update.
Click the Get Updates button.
Click OK when prompt to continue.
Click OK when prompted to accept the option to install the new release.
Close the Update QuickBooks window.
Restart QuickBooks.

For more information, just refer to this article about updating QuickBooks to the latest release: https://community.intuit.com/articles/1769196.

If you'd still experience the same thing, try running QuickBooks Installation Diagnostic Tool to identify and fix variety errors in QuickBooks Desktop.

Here's how:

Download the QuickBooks Install DiagnosticTool.
Save the file on your local Desktop.
To run the tool, close any open programs.
Then, restart your computer.

In case the above troubleshooting steps don't work, try following solutions 2-4 outlined in this article: https://community.intuit.com/articles/1460106.

Additionally, here are some article to help you upgrade QuickBooks to 2019:

That should let you save a back up file and upgrade to QuickBooks 2019. Let me know how things go once you've tried the steps. If there's anything you need, just leave a reply in this thread. I'm always here to help. Have a great weekend ahead.

C

cktwllc

I can back up the company file. I set the max to save to 3 files but it is not deleting. Why is it not automatically deleting the old backup files?

SophiaAnnL

Level 5

I'll tell you how QuickBooks automatically deletes old backup files, cktwllc.

Setting the backup limit is a good start. QuickBooks for Mac will take note of the limit to know when to delete old files. Now, after setting the max to three, the old files will not be deleted right away.

You'd have to create another backup copy until you'll get a Delete Extra Backups? message. When you see this, click Yes, Delete to confirm. Once you do that, all of your previous backups will be automatically deleted from the program.

For more questions about backing up files in QuickBooks, just let me know. Thanks.

R

rmtart501

My last customer service inquiry for help you set up my auto back up. Things were working great up until two weeks ago, I notice that it has stopped.

I need this set back up

thank you , Rodney Tart

M

Mychica1

@soshagayle wrote:
I had to get a new external hard drive. It is working because it backed up my computer but when I try to back up my quickbooks it says Backup Failed ... QuickBooks was unable to back up your company file. QuickBooks could not create a disk image.
Can someone help me please?

Hi,

My subscription just renewed and now my file won't back up. I jhve confirmed the location in my external hard drive. It says to see win.log but I don't knnow where that is. If you could help it would be appreciated,

Thankd,

Don Varney

A

Anonymous

Let's make sure to create a back up copy of your company file, Mychica1.

Each version of QuickBooks has its own QBWin.log. You can follow these steps to find the QBWin.log or QBWin.log files.

If you have one QuickBooks Desktop version installed on computer, here's how:

From the Home page, press F2 or Ctrl + 1 to open the Product Information window.
Press F3 or Ctrl + 2 to open the Tech Help window, then select the Open File tab.
Select QBWin.log, then choose Open File.Quick tip: Press Ctrl + F, then enter “Begin Verify” to find the last entry of Begin Verify on your log file.

Otherwise, you can find more resolutions in this article: Find QBWin.log or QuickBooks.log files

Once done, run the Intuit Data Protect setup. Please see the instructions here.

If you can't still back up your company file, please contact us directly or run through the troubleshooting steps in this link.

Click on the Help menu.
Select QuickBooks Help.
Choose a topic and select Contact us link.
Enter a topic and click on Search.
Select Start Messaging or Get Phone Number.

We are here one comment away if you need anything else.

M

Mychica1

Hi,

My subscription just renewed and now my file won't back up. I have confirmed the location in my external hard drive. It says to see win.log but I don't knnow where that is. I am using Windows on my Dell Laptop. Everything was working fine until I renewed my subscription If you could help it would be appreciated,

Thanks,

Don Varney

[email address removed]

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