Level 7

Question

Is Anyone having problems printing W-2?

Forum|Forum|7 years ago
January 4, 2019
23 replies
33 views

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QuickBooks Online

MichaelDL

Level 4

Greetings, @lindak1119.

Helping you get those W-2's printed is my top priority here. We haven't received any reports yet about issues relating to printing these forms in QuickBooks Online. Can you fill me in on what problems you're facing when attempting to print them? Any additional information you can provide me such as error messages or a screenshot will help to ensure a timely solution.

Our thorough guide on printing W-2's in QuickBooks may help clear up any basic questions you may have. Please keep in touch with me here for anything else you need, I'm always around to talk QuickBooks. Thanks for bringing us your question, I'll keep an eye out for your reply.

G

geiden

I am having problems printing my W2s also. I was able to print out of the file and had my W3 printed and my copy of the W2s, when I wanted to print my 4up W2s, it doesn't let me. I click print and it goes back to the same screen, no other options. I've updated, I've re-booted and I don't know anything else to do except call support.

K

Kevin_C

Moderator

Thanks for letting us know you have the same concern, @geiden. I appreciate you for performing some troubleshooting steps to isolate the issue with printing W-2 forms in QuickBooks Online (QBO).

Since you still have issues printing W-2 forms, I recommend reaching out to our QuickBooks Online Support. You can reach us Monday - Friday from 6:00 AM to 6:00 PM, and on Saturday and Sunday from 6:00 AM to 3:00 PM. They'll be able to do further investigation about this concern.

I'm including this article to learn more about printing W2-s in QuickBooks Online: Print your W-2 and W-3 forms. Also, you can read this article to learn about the most common W-2s questions.

Additionally, you can check out this article to learn when and how to submit your W-2 forms to the Federal and state agencies.

Know that you can always leave a reply below if there's anything else that I can help you with besides printing W-2s forms. I'll surely be around to lend a hand. Have a good one!

J

Julie20

I'm having the same problem and feel exactly the same as all other comments - instructions say 3-part, I purchased 3-part, and cannot get a good answer from IOP when and if it will be fixed. AND...the forms don't fit the windows for any of the W-2 envelopes sold. I've tried both print options and even the page with employee address at the top and instructions below won't fit properly into the windows. Payroll is very due date/time sensitive so having a software problem that they can't tell you if or when it can be fixed is EXTREMELY frustrating.

C

ClaraMullins

@Julie20 wrote:
I'm having the same problem and feel exactly the same as all other comments - instructions say 3-part, I purchased 3-part, and cannot get a good answer from IOP when and if it will be fixed. AND...the forms don't fit the windows for any of the W-2 envelopes sold. I've tried both print options and even the page with employee address at the top and instructions below won't fit properly into the windows. Payroll is very due date/time sensitive so having a software problem that they can't tell you if or when it can be fixed is EXTREMELY frustrating.

We haven't received any reports yet about issues relating to printing these forms in QuickBooks Online. Can you fill me in on what problems you're facing when attempting to print them? Any additional information you can provide me such as error messages or a screenshot will help to ensure a timely solution.

X

XBN

I am so done depending on QB Online

AlcaeusF

Level 14

Hello there tuson12, XBN.

I'm here to provide some insight into your concern about printing W-2 forms on a 3-part paper.

Our Product Developers are working hard to fix the ongoing printing issues in QBO and IOP as quickly as possible. I'll be sending my feedback as well to our own internal product enhancement list that we'll be sent directly to them.

Users who already reach out to our Phone/Chat Support Specialists will be added directly to the list of affected users. You'll receive updates about the progress via Email.

In case you need to reach out to them, I'll be adding the steps below:

Go to: https://help.quickbooks.intuit.com/en_US/contact.
Select QuickBooks Online.
Choose a topic.
Scroll down and click Get Phone Number or Start a Message.

I value your time and service, so please let me know if I can be of any assistance. The Community is always here for you.

L

LauraMay117

The ability to print 3up is available now! Under Payroll Settings, Form Printing. Although, they don't work in the W-2 envelopes, so we're having to use regular 2-window envelopes, which aren't stamped as "important tax document enclosed."

A

Anonymous

Hello there, @LauraMay117.

Thanks for joining the thread. Let me help confirm this information about printing W-2.

Yes, you're right, starting today QuickBooks will allow you to print on a 3-part perforated paper. For more information about the compatible window envelopes, you can check out this helpful article: https://community.intuit.com/articles/1763397-about-paper-and-envelopes-for-form-w-2.

I'd like to thank everyone for bearing with us about this issue. Please know you can always reach me and my colleagues in the Community if you have other questions. Have a good one.

A

Anonymous

I was able to print the W2's on the four part paper, however, the top page for each W2 is formatted to print on 3 part paper, so if I fold it in half to fit into the envelopes that were sent with the four part forms, nothing lines up. I ordered the 4 part forms from Intuit and they sent size A9 envelopes to go with the four part perforated paper. I'm pretty annoyed right now.

BettyJaneB

Level 9

Thanks for joining us here in the Community, @196888.

Allow me to provide additional insights with this printing W2 concern.

To get this issue sorted out, let's try printing the for using a private browser. Doing this will help us determine if the issue is browser related.

Here are the different keyboard shortcuts to open a private browser:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift + N

If it works fine, you can go back to your regular browser and clear its cache. Please follow the outlined steps in this article depending on the browser you're using: How do I clear my browser cache and temporary Internet files?

If the problem continues, I'd suggest giving our Phone Agents a call. They have the necessary tools to work with you to find out what exactly may be causing this issue.

To do that:

Visit this link: QuickBooks Online Support.
Select answers for the two prompts.
Click Get Phone Number.

Please let me know if I can be of additional assistance. Have a nice day.

C

cwaterc

Anyone else having issues getting the 4part to print right without being cut off. so annoyed right now.

Angelyn_T

Moderator

Hello there, @cwaterc.

Thank you for joining the thread and allow me to help print your W-2 successfully.

Have you tried following the steps provided above?

If the same thing happens, you may save the form as a PDF and try printing the forms from there. We also offer a detailed guide on printing W-2 forms for your convenience. You may check it here: Print W-2 forms.

Let me know how it goes by adding a comment below. I'm always here to help!

D

DawnD2112

I'm able to print the 3-up just fine, my problem is when I put it in the envelope, there is a space between the street address, and the city/state/zip, and the bottom line with the city, etc. doesn't show in the window. Is there a way to get rid of that space?

Rose-A

Level 10

I'm glad to hear from you today, DawnD2112.

An outdated Adobe version can lead to a problem when printing in QuickBooks Online. You may need to update the Adobe Reader.

Here's how:

Launch Adobe Reader or Acrobat.
Choose Help, and then Check for Updates.
Follow the steps in the Update window to download and install the latest updates.

You can check this article for more information about Downloading Acrobat Reader.

If the problem continues after the update, try repairing the Adobe Reader. See the steps below.

Close Acrobat/Reader and all open web browser windows.
Select the Start button at the bottom left of your screen.
Type Control Panel, then press Enter.
Select Programs and Features.
Select Acrobat or Adobe Reader, then click Uninstall/Change or Modify.
In the Setup dialog box, select Next.
Select Repair, then Next. Select Install.
When the process is complete, select Finish.
Restart your computer and log back into QuickBooks Online, then try to print.

After that, you can try to print a sample W-2 form to test if it fits right. If you're still getting the same results, let's try to open your account in Private mode and see if it works for you.

This method prevents cookies from being stored on your computer, making it a great place to identify browser problems. Use these keyboard shortcuts depending on the browser you're using:

Google Chrome: press Ctrl + Shift + N.
Mozilla Firefox: press Ctrl + Shift + P.
Internet Explorer: press Ctrl + Shift + P.
Safari: press Command + Shift + N.

If it works, clear the browser's cache. This removes the history or log of sites so you can start with a clean slate.

I'm including this article to your reference: View and print employee W-2 forms.

Kindly update me on the results in the comment. I want to ensure everything is working well for you, and I'm here to provide further assistance and insights. Have a great day!

AmericanRV

Yes - me!

J

Joshua R

Good afternoon, @AmericanRV.

Welcome back to the Community.

I'm here to help you print your W-2s.Let's print W-2s in QuickBooks Online Payroll Full Service, Online Payroll Core QuickBooks, Online Payroll Premium QuickBooks, or Online Payroll Elite QuickBooks.

Document requirements: The employee's copies of Form W-2 can be written on either: blank 3-part perforated document, blank 4-part perforated paper, or plain paper-you must also provide the employee with the W-2 filing instructions.

Pick taxes, then Payroll Taxes.
Choose the Annual Forms link in the Forms section.
Select either All Employees or a particular employee name from the drop-down menu given.
Click a link to W-2, Copies B, C & 2. It takes you to the Copies of Printable Employees: Form W-2 page.
From the drop-down menu, select the appropriate time period.
To run Adobe Reader in a new window, click View.
From the Reader toolbar pick the print button. Then press again on Print.

If you have any other questions or concerns, I'm only a reply away.

D

DwanaD

My W-2s printed with a blank line between EE's street address and City, State - so City, State doesn't show in envelope window. Had to create and print labels. Couldn't print labels for EEs from QB. I may have missed it in my hurry to get these done.

I

ike redus

I bought 2-part W-2 forms from Intuit. However, I can only print the 4-part W-2 forms from Quickbook online. Please I need help printing 2-part W-2 forms.