Question

QuickBooks Pro 2011

Forum|Forum|3 years ago
September 19, 2022
2 replies
4 views

I have installed and been using a new QB Pro 2011 program. I have just been advised that I need to register - I thought I registered it when I installed it - but I keep getting an error "Browser not supported - Download the latest version of one of these browsers to continue". My browsers are up to date and I've cleared cookies. I'm not able to access the program until I complete the registration. Any suggestions???

QuickBooks Desktop

J

JonpriL

Level 9

Hi there, @Shari1964.

I'm here to help share insights about how you can register using QuickBooks Desktop.

QuickBooks Desktop Pro 2011 is one of the versions which are no longer able to register for the first time. This means you'll be asked to enter a certain code to register the product. Use this article to learn more about this policy: QuickBooks Desktop Service Discontinuation Policy and Upgrade Information.

To get the code if you don't have it handy, you'll have to contact our Customer Care Support to get one for registration. However, discontinued products are no longer able to use online services like support assistance.

With this, let's consider upgrading to the latest and supported versions of QuickBooks Enterprise Suite. Here are links for the comparison of each version:

You might as well check and read this helpful reference for the steps in utilizing the in-product migration tool once you need to move your company file: Move or reinstall QuickBooks Desktop to another computer.

I've got you covered if you've got questions about working with QuickBooks. Let me know by leaving a comment using the Reply option below and I, @JonpriL, will be ready to assist you. Stay safe and take care always!

S

Shari1964Author

Unfortunately, upgrading is not an option at this time. I'm doing the books for our church, a member purchased this program for my use (I use QB for my "real" job so I was familiar with the program). How can I get my files/data that I was using? This has been so time consuming and frustrating to get it set up, manually add all my information from the beginning of this year and only use it for about 2 months......

K

Kurt_M

QuickBooks Team

Thanks for getting back here in the thread, @Shari1964. I'll share some important details about your concern and help you access your files QuickBooks Desktop (QBDT) files.

I can imagine how difficult the situation you're currently in, @Shari1964. Know that QuickBooks Desktop 2011 doesn't support the latest web browsers. You'll need to reach out to our Customer Care Team. This way, they can provide you with a code so you can proceed to complete the registration. To begin, here's how:

Open QuickBooks.
Go to Help, then select QuickBooks Desktop Help.
Select Contact Us.
Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

You can also check this article to contact our support team outside of QuickBooks: Contact QuickBooks Desktop support.

Once you've got the code, proceed to activate your QBDT. Here's how:

Open QuickBooks.
From the Help menu, select Activate QuickBooks Desktop.
Follow the steps on the screen to verify your info.

Visit this page for further guidelines: Activate QuickBooks Desktop for Windows.

@Shari1964, don't hesitate to get back to me if you need further assistance activating your QuickBooks. I'm always ready to help you out again. Take care, and stay hydrated!

M

Mfamily

hi shari, i have the exact problem you had with qb 2011 registration, were you able to resolve it through? would love to know how if you succeded. thanks, mfamily