BEST SOFTWARE BUT ABSOLUTE WORST CUSTOMER SERVICE

Hello there,  @AW525.

I haven't experienced your scenario myself, but you deserve to be heard. 

We take your complaints very seriously as they help us find better solutions and implement corrective action. Please also know that your feedback to us is highly appreciated. It will help us do more and enhance our service.

No worries, I'll take note of that and relay it to the proper management team so we can enhance your overall QuickBooks experience. 

I've also added this article where you can find helpful articles, video tutorials, and more in QuickBooks Online: Learn QuickBooks.

I'll be right here, willing to provide further assistance for any additional queries you may have. You can always drop by if you need help managing your QuickBooks account. Take care!

Are you a robot or an actual live rep? Not looking to read more articles. I am looking for a customer service team capable and knowledgable to actually help when needs arise. We know where the articles are obviously when we want to talk to a live rep we have already read the article and help links. You are handling someone’s money and businrsss accounting needs but yet can’t answer a question without referring me to links to read myself. Does your customer service staff actually have the ability to help? Or are you all just robots referring us to the same links that we can find ourselves ? 

@AW525 

Any specific concern?