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Experienced Member

cannot email pending transaction error

I have always marked the invoices that are for work that has not been completed as pending, so that I can keep track of work that needs to be done.

 

Last few weeks when I try to move to the next or previous invoice I get the prompt - 

"You have changed the transaction. Do you want to record your changes?"

 

When I chose "yes" I get this message -

"This transaction is marked as pending. " "You cannot email pending transactions."

 

It will keep repeating this pattern. I am not trying to email, just move back and forth between invoices. It will not let me keep anything marked as pending. What am I missing?

 

Thanks for any input!

Solved
Best answer 01-14-2019

Accepted Solutions
QuickBooks Team

Re: cannot email pending transaction error

Thanks for coming here, TheGoodStitch.

 

Let me help  you get rid of the prompt message you're getting when working with invoices.

 

It's possible that the Email Later box was checked from your invoice. To resolve this, we'll need to those check mark from Email Later box. I've attached a screenshot for your reference.

  1. Open the invoice.
  2. Remove the check mark from the Email Later box.
  3. Click Save & Close.

 

In case you need help from a live technical support, feel free to get touch with our Care Support Team.

Here's how to contact support:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop.
  3. Select your QuickBooks Desktop version.
  4. Select a topic. 
  5. Click the Get Phone Number button.

That should do it. Let me know if you need more help with this or questions while working with invoices. I'm always here to help.

4 Comments
QuickBooks Team

Re: cannot email pending transaction error

Thanks for coming here, TheGoodStitch.

 

Let me help  you get rid of the prompt message you're getting when working with invoices.

 

It's possible that the Email Later box was checked from your invoice. To resolve this, we'll need to those check mark from Email Later box. I've attached a screenshot for your reference.

  1. Open the invoice.
  2. Remove the check mark from the Email Later box.
  3. Click Save & Close.

 

In case you need help from a live technical support, feel free to get touch with our Care Support Team.

Here's how to contact support:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop.
  3. Select your QuickBooks Desktop version.
  4. Select a topic. 
  5. Click the Get Phone Number button.

That should do it. Let me know if you need more help with this or questions while working with invoices. I'm always here to help.

Experienced Member

Re: cannot email pending transaction error

It sure was! Thanks for the help!! Much appreciated.

Experienced Member

Re: cannot email pending transaction error

That was exactly the problem. I'm not sure how I missed that. Thanks so much for your speedy reply!!

QuickBooks Team

Re: cannot email pending transaction error

I'm so I was able to help, TheGoodStitch.

 

Please know that you can always reach back to me if there's anything else you need. It's always my pleasure to help you. You have a great day ahead.