Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
February 6, 2019
Question

Does anyone else get error 187? My security questions are correct and I also went to my banking website and answered banking questions there.

  • February 6, 2019
  • 2 replies
  • 16 views
No text available

2 replies

HoneyLynn_G
Level 6
February 6, 2019

Hello there, @reagansbrickoven.


Welcome to the Community space. I can share some insights about the Error 187.

 

The Error 187 means you've provided an incorrect answer to the security question. However, since you've already followed the recommended solutions, I advise calling our Customer Care Team.

 

They have more tools to help us isolate and investigate the cause of this. To get their contact details, please follow this steps:

  1. Go to https://help.quickbooks.intuit.com/en_US/contactus.
  2. Select your QuickBooks product.
  3. Select a topic.
  4. Click the Get Phone Number button to see the support number.

That should point you to the right track, reagansbrickoven.

 

Please let me know how the call goes or if you have follow up questions about banking. I'm still here to offer my assistance. Have a good one.

August 28, 2022

I've fixed this issue for myself.

 

The problem was my bank account was set up with a "2-step verification". This would send an alert to my phone to allow a sign in. Problem with Quickbooks is it gives an error before you have a chance to allow the sign in.

 

I temporarily shut off my 2-step verification to update my account.

 

Maybe this will help?

 

Cheers.