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Andyajc0676
September 8, 2022
Question

Electronic signature not working

  • September 8, 2022
  • 4 replies
  • 11 views

Just downloaded quickbooks app on iOS for my new job. I would like the customer to sign the invoice I created for them on my phone, before I email it. Unfortunately, when I click the signature option, my phone grays and loads to nothing. New iPhone 13 pro btw. Tried deleting the app, reinstalling, and restarting my phone. Thanks 

4 replies

MariaSoledadG
MariaSoledadGQuickBooks Team
QuickBooks Team
September 8, 2022

Let's make sure your electronic signature works for your QuickBooks mobile app, Andyajc0676.

 

After you've uninstalled and installed the app, you'll have to clear or refresh your data so you'll be able to see the latest available information. To do this, you can follow the steps below:

 

  1. Go to Menu ☰ and tap Help & Feedback.
  2. Tap Refresh Data.
    Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
  3. Tap Refresh to confirm.

 

Aside from that, ensure all iOS app updates are being installed. Then, you can also let your customers try multiple invoices when signing electronic invoices. For additional reference, you can use the following article to view the chart and compare the QuickBooks features available on supported devices: Compare mobile app features.

 

Feel free to let me know if you have additional questions about the QuickBooks app. I'll always be right here to help.

Andyajc0676Author
September 9, 2022

In the iOS app, there is no refresh data option under help & feedback. Also, I installed this app on another iPhone and the e signature feature under invoices didn’t work either. But, I installed it on my wife’s android phone and the option did work. Is there anyway this issue could be forwarded to technical support?

Thanks 

GebelAlainaMQuickBooks Team
QuickBooks Team
September 9, 2022

 

I understand the importance of getting this resolved as soon as possible for this function to run smoothly, @Andyajc0676. I'm here to provide you with information about the current issue of the e-signature in IOS.

 

We currently have an ongoing investigation into this exact issue stated above. Rest assured that our engineers are working diligently to get this fixed in a timely manner. We appreciate your patience as we investigate this further. 

 

Yes. You can contact our QuickBooks Online Support Team so that you’ll be added to the list of affected users and get notified via email of any updates.

 

Moreover, would you mind if you could provide us a screenshot with regards to your concern about why there's no refresh option under Help & Feedback. This way, we can see your interface and provide the right steps to refresh your data in your mobile app. Alternatively, we can refresh the app from your phone's settings. Here's how:

  1. Go to Settings.
  2. Select Setting General iPhone Storage.
  3. Choose the Offload App button.

 

Please let me know if you have any further concerns. I'll be there to help you out. Enjoy the rest of the day!

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