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R
re162066
January 26, 2021
Question

Encryption Table Error

  • January 26, 2021
  • 1 reply
  • 0 views

I have been working with QB "technical' support for weeks to resolve an ongoing issue with our QB desktop (2019 Pro). No one seems to know how to handle this technical issue. Their only solution was to completely rebuild our entire company file (8 years of data!!) verus having their data services team review the file. Has anyone else dealt with this issue? 

1 reply

R
ReyJohn_DModerator
Moderator
January 26, 2021

I'd also like this resolved right away, @re162066.

 

So far, we haven't received similar issue about the "encryption table" error. This prompt can be due to the damaged components in your company files. Thus, performing the Verify and Rebuild process is one option to fix it.

 

Meanwhile, I know another solution you can perform to get around this issue. You can use the QuickBooks File Doctor to resolve data damage.

 

Here's how to do it:

 

  1. Close QuickBooks Desktop, and then download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. 
  2. Open the file you downloaded (QuickBooksToolHub.exe).
  3. Follow the on-screen steps to install and agree to the terms and conditions.
  4. Then, double-click the icon on your Windows desktop to open the tool hub.

 

After that, please follow steps 2 and 3 in this article: Fix company file issues.

 

If you get the same result, I'd still suggest contacting our support team. This way, they can escalate this case to our Data Services team if needed.

 

Once you have the ticket, you can always monitor its status. Please head to this link to get started: Data Services Case Status Request.

 

For good practice, you can back up your company files. That way, you can restore them in case you run into some data problems.

 

Stay in touch with me if you have more file management concerns or any QuickBooks-related. I'm here to extend a helping hand.

R
re162066Author
January 26, 2021

We have done all of those things (verify, rebuild, and the tool hub) It fixes it for a few minutes then we start to get the same error messages, and certificate errors all over again. We restored a back up, but we aren't even sure how long ago it started so even restoring from a previous back up didn't resolve the isssue. It will be fine one minute and then the next all the exact same error messages...all related to an encryption issue. I called to escalate to the data services team but like I said we were told to just rebuild our entire company file which is not logical considering the amount of data that is within 8 years of usage. 

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