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Buy nowHi,
I'm having issues opening my company file. When talking to support they said the company file damage is 78%. How do I fix this? I'm getting a lot of the following error codes as well (below). The person I spoke to said I'm having a syncing issue, but could not transfer me to someone who could help. I was unable to use the QB file doctor, I received an error for that as well.
"Unhandled exception has occurred in your application. If you click Continue. the application will ignore this error and attempt to continue"
************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
For example:
<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
NudgeConfig.cpp (410) : CHECKPOINT: 13532: Fri Jun 9 09:48:12 FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: DiscoveryHubIconFTU, key4:
I'll walk you through the process to get this resolved so you can get back to business, brettGC.
The errors (6150 and 1006) you've encountered indicate a potential data integrity issue. Usually, this can be caused by internal (within QuickBooks) or external (file location) factors. To get rid of them, we'll have to install the most recent version (1.6.0.3) of QuickBooks Tool Hub and then run the File Doctor utility.
For the best experience, we recommend using this tool on Windows 10, 64-bit. Furthermore, when you encounter unhandled exceptions, just click the Continue button so the application will ignore it and continue to diagnose data problems. Here's how to use it:
Once finished, open your company file again. Take note that the scan may say it was unsuccessful even if the problem is already resolved.
Occasionally, the CryptoWall virus and other malicious software can affect your files and prevent you from opening the program. Follow these steps to perform a quick check:
If you don't come across any files matching this description, your computer is in good condition. However, if you encounter one, please contact your anti-virus provider for assistance in removing the malware.
For more troubleshooting procedures, I recommend reading this article: How to fix Error 6150, -1006. Finally, here are some resources that you can browse through to know what to do if you can't restore or locate your company data and backups:
Please don't think twice about posting your follow-up questions or any other product concerns below. I want to ensure your QuickBooks experience is seamless. Take care and have a good one!
When talking to support they said the company file damage is 78%.
Did they show you that 78%?
How did you call Support team?
Hi,
When I called the support team they used the screen share to run the QBWin.log
At the bottom it said the percentage, however when I ran the report myself the percentage did not show.
The QuickBooks tool hub does not seem to work - I've ran the File Doctor and tried to open the QBWinlog Folder.
We just purchased the update for the 2023 QuickBooks desktop - we did not have this issue before we switched.
How big is your file size?
Try creating the backup file on QBD 2023 and restore it with a new name.
Hi,
I'm not sure what you mean, we run our backups weekly and don't have an issue with running a back up, but we are having an issues with the file being corrupt and we can't open it on the other computer.
The technical support I called did not show me how to get back to run the log to see the percentage on the corruption. I guess I need to call back in..
The file size is 269.12MB.
You can try to restore your backup file to create a new company file with a new name. If you encounter the same problem, consider running the Condense Data utility to trim your file size. If the same problem persists, your company file is indeed corrupted. You can try to get a second opinion from a 3rd party service provider.
Hello there, AP Bookkeeping! The Community is delighted to have you drop by again in our forum. We appreciate you sharing your experience when utilizing your QuickBooks Desktop. Please know that encountering runtime errors isn't what we want you to have but rather the efficiency in performing any activities within the program.
Error -6150, -1006 means your company file could have issues that need fixing immediately. We are here to assist you with the repair process and get you back to your business as soon as possible. Let's go through the necessary steps together:
Let's begin by checking for CryptoWall. QuickBooks may not open because of harmful software like the CryptoWall virus, which can cause Error -6150, -1006. Here's how:
Reach out to your anti-virus provider for help removing the CryptoWall virus if you see files that fit this description. If the issue persists, restore a backup company file or use Auto Data Recovery.
For more detailed instructions and information, read this reference: How to fix Error 6150, -1006.
Moreover, you'll want to read the following articles for managing files moving forward:
We always aim to resolve any concerns you may have, AP Bookkeeping. If you have other questions or need assistance with QuickBooks challenges, please feel free to visit us anytime. We're available 24/7 and looking forward to helping you.
Hi AP Bookkeeping,
While seeking help from third-party service providers can be an option, I recommend contacting our QuickBooks Desktop Support again to investigate this further. I understand you've already tried without success, but it's worth another attempt. They have the necessary tools and expertise to investigate this matter further.
I'm just right here if you have any other concerns with QuickBooks Desktop. Take care and have a good one.
3 weeks ago you have mentioned this
I have already employed QuickBooks File Doctor and attempted to upload the file to Data Service; however, they declined to offer assistance.
Try to contact Intuit Support again and ask them to fix your issue for free. If they still decline or unable to help, you should consider a 3rd party solution with a good reputation as the last resort.
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