Home screen keeps changing view

Hi, @timminskm.

Thanks for posting in the Community. I'm here to help fix your icon bar in QuickBooks. 

Let's suppress your QuickBooks first to reset the settings. Here's how:

1. Right-click the QuickBooks Desktop icon, press and hold the Ctrl key, then select Open.
2. Do not release the Ctrl key until you have the No Company Open window unless QuickBooks freezes or gives you an error.
3. Open the company file.

Once done, change the icon bar's setting to the top. Then let's make sure to save the desktop view. Here's how:

1. Go to Edit menu and select Preferences.
2. On the left side panel, choose Desktop View.
3. Click the Company Preferences folder and select the Save current desktop.
4. Once done, click the OK tab.

As always, you can contact our Desktop Care Support if you need assistance in going through the steps. 

Here's how you can reach them:

1.    Go to: https://help.quickbooks.intuit.com/en_US/contact.
2.    Choose your QuickBooks Product.
3.    Select your QuickBooks Version.
4.    On the Contact Us page, click a topic.
5.    Click on the Get Phone Number button to see the support number.

That should do it. Let me know if you have additional questions. I'll be here anytime you need help.

This is a long-standing issue (well before 2019) and has yet to be addressed by Intuit. From our experience... 90% chance the "icon bar" settings are lost during any QB version update (patches and upgrades)