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Highlighted
Level 2

Home screen keeps changing view

Enterprise 2019 upgrade has changed my screen settings.  My icons keep moving to the left even though I keep marking they should be on the top and now I have lost the listing of open windows on the left.  Quickbooks is arbitrarily changing my settings.

Any help is appreciated.

16 Comments 16
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Anonymous
Not applicable

Home screen keeps changing view

Hi, @timminskm.

 

Thanks for posting in the Community. I'm here to help fix your icon bar in QuickBooks. 

 

Let's suppress your QuickBooks first to reset the settings. Here's how:

 

  1. Right-click the QuickBooks Desktop icon, press and hold the Ctrl key, then select Open.
  2. Do not release the Ctrl key until you have the No Company Open window unless QuickBooks freezes or gives you an error.
  3. Open the company file.

Once done, change the icon bar's setting to the top. Then let's make sure to save the desktop view. Here's how:

 

  1. Go to Edit menu and select Preferences.
  2. On the left side panel, choose Desktop View.
  3. Click the Company Preferences folder and select the Save current desktop.
  4. Once done, click the OK tab.

 

As always, you can contact our Desktop Care Support if you need assistance in going through the steps. 

 

Here's how you can reach them:

 

1.    Go to: https://help.quickbooks.intuit.com/en_US/contact.
2.    Choose your QuickBooks Product.
3.    Select your QuickBooks Version.
4.    On the Contact Us page, click a topic.
5.    Click on the Get Phone Number button to see the support number.

 

That should do it. Let me know if you have additional questions. I'll be here anytime you need help.

Highlighted
Level 15

Home screen keeps changing view

@Anonymous

 

Please Learn from this input. The Preferences you show does not control the Icon Bar. The Icon Bar is controlled from the View Menu.

 

@timminskm

 

Yes, there are some Bugs in the program from recent updates. Please see my attachment; I even get Both Icon Bars, sometimes, which should be impossible.

Highlighted
Level 2

Home screen keeps changing view

I make the change constantly.  It doesn't stay that way.  I saw somewhere someone said this is a bug with QB2019.  I have reported it numerous times.  

Highlighted
QuickBooks Team

Home screen keeps changing view

Thanks for bringing this situation to my attention, @timminskm.

 

I understand it can get frustrating to have your issues at repeated occurrences, and i appreciate you for sending bug report about this issue. Let's toggle your QuickBoosk icon bar by clicking the Lists at the top menu bar, select the Top Icon Bar and Left Icon Bar multiple times. 

 

Additionally, make sure you have the latest version of QuickBooks Desktop

 

Please let me know how it goes by clicking the Reply button below. Have a good one. 

 

 

Highlighted
Level 2

Home screen keeps changing view

Not sure what you're suggesting.  Yes we have the latest version of  QB 2019.  You said to click on list.  You must click on View to change location.  I change it when QB decides to throw it to the left.  Just an annoyance especially since it worked before.  Change something and break something else.

Highlighted
QuickBooks Team

Home screen keeps changing view

Hi timminskm,

 

Currently, we don't have an open investigation about the changing position of the icons, but we're very much willing to check this further.

 

If you haven't tried repairing QuickBooks, please do so. Then, let's observe if the position changes or it will stay. If the same thing happens, please contact our phone agents for further checking.

 

Here's to get their number:

  1. Open this link:https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. Select your QuickBooks version.
  4. Choose QuickBooks Desktop & Navigation and File Setup & Management.
  5. Scroll down and click the Get Phone Number button.

You can always visit us back here when you need anything else.

Highlighted
Level 1

Home screen keeps changing view

Can you also post a fix for a similar problem in QB 2019 for Mac? Without my changing anything, it toggles between showing only deposits, showing only debits, then sometimes showing all transactions or some combination of them but all out of order by date. There is no way I've discovered to put them back in the usual order of either by date or check number. The options for Mac do not look like the ones you posted above. Thank-you.

Highlighted
QuickBooks Team

Home screen keeps changing view

Hi @G Dawson,

 

I understand that there isn't a repair option for QuickBooks Desktop for Mac, what you can do is to verify and rebuild your company data.

 

Here's how you can verify your company data:

  1. From the File menu, highlight Utilities.
  2. Select Verify data.

Here are the steps to rebuild your company data:

  1. From the File menu, highlight Utilities.
  2. Select Rebuild data.

You can also contact our Technical Support team if you've already tried the steps I provided above and you still have the same issue. Follow the steps mentioned by my colleague, @JessT.

 

Additional details on what you can expect when you try to verify and rebuild data are in this article: Verify and Rebuild Data in QuickBooks Desktop. It has the common reasons why you'd want to do a verify and rebuild data along with what to expect during the verification process.

 

Don't hesitate to leave a comment below, in case you have any other questions. I'll get back to you as soon as I can.

Highlighted
Level 1

Home screen keeps changing view

This is a long-standing issue (well before 2019) and has yet to be addressed by Intuit. From our experience... 90% chance the "icon bar" settings are lost during any QB version update (patches and upgrades)

Highlighted
Level 1

Home screen keeps changing view

Thanks Ryan. I was able to rebuild the desktop. However, now another problem is happening, which has happened periodically before. I can't open my company. I log in, select open company, and am given a greyed-out list of my backups, the only clickable one being a Windows backup. Then I went under open recent company. I select an option, and immediately QB announces it is making a backup, and does. Then the login window opens and has me sign in again. I do, and the process repeats. Now after about the 6th time I have done this, I get the usual green square with option to select a company. I do and the same process repeats. I am exasperated. Any ideas?

Highlighted
Level 1

Home screen keeps changing view

First, I wrote a detailed description here and clicked post. The login screen came on. I signed in and now my message is deleted. Here we go again. I rebuilt and verified the desktop: thanks for the idea. Then more trouble began. I doubleclicked the backup icon to remount it, but it doesn't seem to do so, as I click open company and am given only one option that is not greyed out: the windows backup. I cancel that and click open recent company. Then a backup immediately begins. If I don't interrupt it, I get another login window despite being logged in. I have to select open company or recent company and the process repeats. I've tried this over and over, including rebooting, with the same result.  I am so exasperated. Any ideas?

Highlighted
QuickBooks Team

Home screen keeps changing view

I can see that both of your recent questions about opening your company is already posted in thread, G Dawson.

 

I would also recommend contacting our phone support for QuickBooks for Mac. They'll take a closer look at this to check why you're always routed to the login screen when restoring your backup file. Here's how to get our contact details:

 

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Mac Desktop.
  3. Click Company File.
  4. Scroll-down a little bit and click Get Phone Number

Visit us again in the Community if you have other questions.

Highlighted
Level 1

Home screen keeps changing view

I have done that numerous times and it keeps switching on me!

Highlighted
Moderator

Home screen keeps changing view

Hey there, MWgroup.

 

While the Community can provide answers and troubleshooting solutions to certain questions, there are things that only our phone support can do to resolve the problem.

 

Since you've already tried the troubleshooting aboveI highly recommend giving them a call. They'll be able to do a screen-sharing session and see what's going on on your end when switching the QuickBooks display.

 

Here's how to contact them:

 

  1. Click Help at the top menu bar and choose QuickBooks Desktop Help.
  2. Enter a brief description of your concern then click Contact us.
  3. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
  4. We’ll provide you a few options. You choose which one is best for you.

You might find this article interesting regarding QuickBooks display issues: Fix screen issues in QuickBooks Desktop.

 

Additionally, I'd encourage you to visit the What's New section on your QuickBooks Desktop, to be notified with our latest news and updates including product improvements.

If you have any other questions, let me know and I'll be happy to help. Thanks again for checking out our forums and have an awesome Thursday!

Highlighted
Level 1

Home screen keeps changing view

I have had enterprise since it came out.   The Icon bar has always had an issue for me moving from the top to the side by itself. It happens to the other tons of people who work on my system. It probably doesn't get reported because it is just a nuance and simple to move back. It seems to happen when computer goes to sleep with QB open. Len Gerardo

Highlighted
Moderator

Home screen keeps changing view

Hello @Lenny G,

 

Let's start by running the Quick Fix my Program feature directly from the QuickBooks Tool hub. This way, QuickBooks will automatically run a quick repair on your program by closing all the background processes.

  1. Download the QuickBooks Tool hub.
  2. Open and install the downloaded file.
  3. On the QuickBooks Tool app, select Program Problems.
  4. Click Quick Fix my Program.

I've got you this article for more insights about the troubleshooting steps: What to do if you can't open QuickBooks Desktop?

 

You can always visit our Self-Help references in case you wanted some related articles in managing your account and transactions.

 

If you have any other questions, let me know in the comments down below. I'll be happy to help.

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