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wellsleewestbroo
Level 1

How to call quick book for support

 
4 Comments 4
john-pero
Community Champion

How to call quick book for support

Was that a question or a statement?if a question, here is the answer

https://quickbooks.intuit.com/community/Help-Articles/Contact-the-QuickBooks-Online-Customer-Support...

SterlingD
QuickBooks Team

How to call quick book for support

Hello, @wellsleewestbroo.

 

Welcome to the Community. I'll be happy to explain how to get in contact with support.

 

You can ask questions here on the Community and one the great community members can share their insight or a QuickBooks team member will respond. 

 

If you'd prefer to speak with someone over the phone, you can locate the contact information for support, here.

 

For step-by-step tutorials on how to do most processes, click here.

 

Please remember, I'm always here for any other questions or concerns.

higginbothamv
Level 1

How to call quick book for support

When I opened gmail today,I had 15 emails from people with major progress-stopping issues with QB.  "Passwords suddenly stopped working", "Can't enter new transactions", "Will not open", (my issue...) and LOTS of others, equally serious.  

 

What's up QB?  Programs failing right when we need them, or what???  I need help, today, also.  I can't seem to find a direct contact to a real person.  Lots of "help articles", but no realtime, realperson answers.

RCV
QuickBooks Team
QuickBooks Team

How to call quick book for support

Hi there, higginbothamv.

 

If you're having trouble signing in to your account due to password stop working, you can reset it for you to access QuickBooks Online (QBO). Just follow the steps and details in this article: How to reset your password or recover your user ID.

 

Once done, try creating a new transaction such as sales form.

 

If you can't create a new one, try logging in to QBO using a private or Incognito window for us to rule out any browser related issues.

 

Here’s how: 

  • For Chrome, press Ctrl+Shift+N.
  • For Internet Explorer or Firefox, press Ctrl+Shift+P.
  • For Safari, hold down Command+Shift+N.

If you can create a transaction, clear your browser's cache to remove the temporary files. You can also use a different supported browser.

 

On the other hand, here's how you can contact our phone support agents:

  1. In QBO, click Help on the top menu.
  2. Click Contact us.
  3. Then follow the onscreen instructions to reach them.

Please reply to this thread if you have additional questions.

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