How to fix (Error code:- subsui-error-10004)

Hey there, @info1328. 

I've got you covered. I can provide you with some insight into why you may be receiving this error code (-subscrib-error-10004) when attempting to re-subscribe to your QuickBooks Online (QBO) account. 

After doing some further research, I've discovered that there's an on-going investigation (INV-50906) with this error code. An investigation is created when multiple users have the same issue and need our Product Engineers to review the problem more. 

At this time, our Product Engineers are working hard to get this issue resolved as soon as possible so that you're able to get back to running your business. However, you can contact our Customer Support Team to get added to a list of affected users. Once you're added to this list, you'll be able to receive updates on this matter via email. Here's how: 

1. Go to the Help icon. 
2. Click the Contact Us button. 
3. Give a brief description of the issue and press Let's Talk. 
4. Scroll down and choose to Get a callback. 

After the problem is fixed, you can come back to this thread and review this link as a future reference for your business: How to resubscribe or reactivate QuickBooks Online. 

If you have any trouble along the way, just let me know. I'm only a post away if you need me. Wishing you the best!

Just wanted to provide an update here. I've been in contact with [email address removed]. The issue is being escalated and investigated by developers. There's been no updates unfortunately but they've acknowledged it's an issue on their end. I've been following up every week or so. Amazing no one has a solution.

I've been having this issue for about 6 weeks now, very frustrating. & with this issue, it snowballs into me not being able to run payroll through quickbooks as well. Id like a discount on my subscription if i cannot use all the functions, and a fix seems nowhere in sight. Since 2020 this is an issue? You would think in 3 years this would be a mapped solution.......