I completely understand your urgency in needing to access your backup file to move forward with your business operations, ButchieOil. I'll provide more details below to help you promptly resolve this situation and access your data.
Once the data backup process is successful, it'll reflect in the backup history of the program, along with other relevant information. Please be aware that it's necessary to stay logged into your IDP account to view and use those files.
If you’re still unable to locate your backup file, I recommend reaching out to our Live Support Team again. I know that you've already contacted them, but it's best thing we can do right now given that they can conduct further investigations to identify the root cause of the issue and assist you in gaining access to those files.
Moreover, you can explore this article to learn more about the IDP: Common questions about Intuit Data Protect.
If you encounter any issues during this process or need further assistance, please don't hesitate to reach out. Your data security is extremely important, and we want to ensure you have the support you need.
