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T
TeleToast
March 25, 2024
Question

Line items dragging while trying to select text

  • March 25, 2024
  • 3 replies
  • 17 views

Anyone else being driven mad over the line items dragging while you're trying to select text? Whether you're trying to select some text to copy and paste it or to edit/delete - you can no longer select text without QB trying to drag the entire line item somewhere else. Used to, if you wanted to drag and move a line item you simply dragged it by the little handle on the left of the line item and you could select and edit text normally the same way you can in any other software. Why would QB make this change other than to drive us crazy?? It's not an improvement, it's just one in a long list of constant changes they make for no other reason than to make their product less functional and to drive their customers crazy.

 

Quickbooks - let me save you from conjuring up another one of your nails on a chalkboard auto responses.

"I understand your frustration. This is not what we want to hear from our customers. We've made this wonderful improvement for your benefit, we have no intention of correcting the issue - You're welcome!"

    3 replies

    C
    CamelleTModerator
    Moderator
    March 25, 2024

    I hear your sentiments, Teletoast. Let's figure out why your line items are dragging while trying to select text.

     

    First off, may I know what transaction you're trying to edit? If you're referring to line items on your invoices/estimates, you may be using the new layout experience. It could be the cause of why you can drag the line items when selecting a text. To avoid this from happening, we can switch to the old interface. For visual reference, I've added screenshots below.

     

    For Invoices: 

     

    For Estimates:



    However, if you're already in the old layout and experience line items dragging, accumulated cache files in your browser may cause these. To sort this out, We can do some basic troubleshooting steps. Start by opening a private browser or an incognito window on your QuickBooks Online (QBO) account. Based on your browser type, please refer to the keyboard shortcuts below:

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P
    • Safari: Command + Shift + N

     

    After signing in, go to your line items and select a text to edit. If this resolves the problem, return to your default browser and clear the cache to refresh the page. Alternatively, you can also use other supported browsers. 

     

    Here's a reference to help you personalize your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

     

    Just add a reply to this post if you need further assistance managing your line items or invoices in QBO. I'll be around to help.

    T
    TeleToastAuthor
    March 25, 2024

    Clearing cache and restarting the browser did not work.

    C
    Candice14
    Level 8
    March 25, 2024

    Hey there, @TeleToast. 

     

    Thanks for letting us know that clearing cache and restarting your browser didn't help to fix the issue at hand. 

     

    Since these steps didn't work, I recommend submitting your feedback to our Product Developers so they can consider adding this back in the near future. Here's how: 

     

    1. Go to the Gear icon in the top right-hand corner. 
    2. Press the Feedback option. 
    3. Enter your suggestions. 
    4. Tap Next to submit your feedback. 

     

    It's that easy! 

     

    Feel free to reach back out if you have any other questions or concerns. I'm only a comment away. Bye for now! 

    J
    JustwanttoWork
    March 27, 2024

    This needs to be fixed ASAP. Urgent. I can't create and edit estimates if the box wants to fly away!

      K
      KMDezine Studio
      March 27, 2024

      Having the exact sam issue. Cannot select text anymore on line items of an invoice. Instead the action of double clicking on the text initiates movement of the whole line item block. Please fix this ASAP. There are so many other things wrong with this software and we don't need another issue to try to figure a way around it. I mean, this software cannot even save an invoice as a PDF with the invoice number on it!! 

        T
        TeleToastAuthor
        March 27, 2024

        The invoice number on pdf's!!! EXACTLY! That was one of their other great "improvement" malfunctions of the week. It used to do that and changed it so that it doesn't. WHY?!?!? They have all the makings of a great product, they just keep ruining it and it almost seems intentional. Is QB owned by a foreign adversary trying to wreck our economy by slowing us down and driving us crazy?

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