Question

One user, 2 computers Mac 2019, iCloud

Forum|Forum|7 years ago
January 31, 2019
2 replies
13 views

I purchased QB 2019 for Mac in Nov 2018 and I am/was sharing my iCloud QB file with my desktop and laptop. The user manual says this is permitted and capable. I am the only user. I noticed today that accessing the the file from my desktop does not show the updates made on my laptop even though I am accessing the same file. I remember a couple of times after I first set up, I got notification that changes had been made and asked which one I should keep. I have not gotten that message again. I have installed the most recent updates on both devices. Did the updates disable this one-user sharing feature? I did forget to completely log out of the desktop before using the laptop. Did that permanently end my ability to share the file? How can I fix this?

QuickBooks Desktop for Mac

I

IntuitBrooks

Level 5

Just answered this question from you on another thread.

D

dave949

Just answered this question from you on another thread. - Well gzzz that really helps other users looking for the answer to this question! Care to provide the link @IntuitBrooks

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IntuitBrooks

Level 5

dave949 - I also answered it on this thread in quite a bit of detail. You can search the threads for other answers (search for iCloud). Sometimes the same people ask the same question on multiple threads and I don't really have time to answer them twice.

A

Anonymous

Hey there, @Madcap,

I want to make sure you get the answers you need with this company file issue.

You're right, you should be able to work with your QuickBooks Desktop for Mac 2019 from multiple devices connected to iCloud.

In your case, since the file isn't updated, you can put your company file in an iCloud shared folder (Documents). Open the file through the shared file, this way you can access the updated file on all connected devices.

However, if you're still getting the same issue, I'd recommend consulting our QuickBooks Mac Care Team. There they can check account and can help you verify what's causing this odd behavior with your iCloud sharing.

Here's how you can get them:

Open this link: https://help.quickbooks.intuit.com/en_US/contact.
Choose QuickBooks Mac Desktop.
Click on the Company File menu.
Scroll-down and click either Get Phone Number.

That should point you on the right track, @Madcap. Let me know how it goes. I want to ensure you're all taken care of.

M

MadcapAuthor

Thanks! Working on this. Not experienced with iCloud file sharing, so if you could provide a little more detail, that would be helpful. I searched on how to do it, but still lacks some clarity. I think a potential problem is that there is somehow "2" files, one with the updates and one without, because even though I access the SAME file on the 2 different computers, they have different information. I'm pretty sure it is because I forgot to log out of the desktop before using the laptop. If I can get the sharing to work, it looks like I have to manually update the desktop file (my desktop has more transactions) with the newer transactions added on the laptop. I may need to backup the corrected one. Delete or rename the other one and start over with the backup copy. What do you think? I am making myself nervous about the potential of making it all worse.

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MadcapAuthor

Sorry about the duplicate reply. It did not display, then I was asked to sign in, so I thought the first one was lost because I was not signed in. I am getting accustomed to how this Community thing works. Apologies.

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