Question

Quickbooks 2019 Pro Desktop will not open

Forum|Forum|7 years ago
February 24, 2019
23 replies
67 views

I get a spinning wheel like its waiting to open a file. But it will not open and just stays with spinning wheel. What can I do and how do I fix that.

QuickBooks Desktop

JenoP

QuickBooks Team

Hi there, rackliffelock.

We can resolve program-related issues like this by repairing QuickBooks Desktop. Please follow these steps:

Open your Windows' Control Panel and select Programs and Features. If you don't see the option, select Programs, and then Program Features.
Select QuickBooks and click Uninstall/Change.
Click Continue, then click Next.
Click Repair and click Next.
After the repair is complete, click Finish.

Once done, restart your computer. Then, open the file once again to check if that works.

Keep me posted if you have follow-up questions. I'd be glad to help you again.

J

jayjay3

I am not the original person who posted but my QB will not open or do anything UNTIL I hold down the control key and click the icon twice. What is up? Stupid for company as large as Intuit!

A

Anonymous

Hi, @jayjay3.

I'm here to help provide other steps that can prevent QuickBooks from opening correctly.

The steps provided by my colleague should do the trick. However, if you keep having this issue after the repair, I'd suggest performing the steps provided in this article: QuickBooks Desktop doesn't start or won't open.

Should you need other reliable resources in the future, you may visit our help site for information: Help articles for QuickBooks Desktop.

Let me know how it goes. I'm here to help you further if you still can't open your QuickBooks Desktop normally.

J

JonpriL

Level 9

Hi @jayjay3,

I understand how much time it would take to wait for a callback and getting in touch with our Customer Care Support. But I'm here to ensure that you'll be able to reach them as soon as possible.

A few reasons I can think of why you didn't receive a callback within 5 minutes are the current number of your callback request and the volume of calls during when you called our support.

Thus said, I'd still recommend contacting them so someone can pull up your account, securely. Also, they have the tools needed and that'll help you fix this issue.

If you haven't yet, you can also uninstall and install your QuickBooks Desktop. Most errors can be resolved by starting your software from scratch. But please know that you'll have to create a backup copy of your company file first.

If in case you need some tips and related articles for future use, you can always visit our QuickBooks Desktop Help Articles page for reference.

Please let me know in the comment section down below if you have any other concerns. I'll be always around ready to help.

A

Anonymous

hi @jayjay3 ,

We have found similar case on QB 2017 and 2018. The problem was not critical but took many efforts finding the rootcause. After we have resolved some enquiries about it, we concluded doing a clean install is our best effort. PM me should you need our assistance.