Had an open call with Support for over 2hrs this afternoon trying to come to a resolution, appears that this capability has been deprecated in V24, and curious if anyone else is having the same issue. I am trying to limit access to particular Customers in customer center to specific users in our Company.
I purchased the licensing on 2/11/25 under impression from the sales associate that data level security and custom user roles were part of all Enterprise desktop versions.
Click the link you mentioned earlier. This feature is only available in QuickBooks Desktop Enterprise Platinum, Diamond, and Accountant. You can cancel QB Desktop Enterprise Silver within 60 days and request a refund. Then, purchase a new license of QB Desktop Enterprise Platinum through a partner. You can get a 10-15% discount.
Thank you for your input. I do find it ridiculous to have to purchase a higher level enterprise subscription to get data level security when it is advertised as being able to use Custom roles for users at every Enterprise subscription
I took a screen shot of the features available at every Enterprise desktop edition. Silver is only missing Payroll, but has every other feature available to it that I was looking for. Disappointed to see that Data Level Security is not available as advertised. Especially in the latest version.
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