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VickiL
Level 2

QuickBooks Pro Desktop 2017 will not open

I have tried to open my QuickBooks Pro Desktop 2017 and it just will not.  It will bring up the round circle with the green dots then that  goes away and nothing else happens.  Once it gave me the message that QuickBooks was already running.  I have checked the task manager and it does not show QuickBooks running.  So what do I do?  I am using Windows 10.  Does this have something to do with the new update and not supporting the 2017 version now?  Thank you for your help. 

Solved
Best answer August 17, 2020

Best Answers
JamesDuanT
Moderator

QuickBooks Pro Desktop 2017 will not open

Let's get this working, VickiL.

 

QuickBooks Desktop 2017 and earlier versions are no longer receive updates and access add-on services that requires internet. You can browse this article to know more about the service discontinuation policy: QuickBooks Desktop service discontinuation policy and upgrade information.

 

Though the add-on services for QuickBooks Desktop 2017 have already been discontinued, the program is still supported in Windows 10. Hence, we can still do troubleshooting steps to get it working. 

 

We can follow the steps for Solution 1 in this article to get rid of the issue: QuickBooks Desktop doesn't start or won't open.

Solutions 2-5 are also available if you need to do more troubleshooting steps.

 

Aside from that, here are additional references related to your concern:

Let us know how this goes so we can further assist you. Have a great day!

View solution in original post

3 Comments
JamesDuanT
Moderator

QuickBooks Pro Desktop 2017 will not open

Let's get this working, VickiL.

 

QuickBooks Desktop 2017 and earlier versions are no longer receive updates and access add-on services that requires internet. You can browse this article to know more about the service discontinuation policy: QuickBooks Desktop service discontinuation policy and upgrade information.

 

Though the add-on services for QuickBooks Desktop 2017 have already been discontinued, the program is still supported in Windows 10. Hence, we can still do troubleshooting steps to get it working. 

 

We can follow the steps for Solution 1 in this article to get rid of the issue: QuickBooks Desktop doesn't start or won't open.

Solutions 2-5 are also available if you need to do more troubleshooting steps.

 

Aside from that, here are additional references related to your concern:

Let us know how this goes so we can further assist you. Have a great day!

View solution in original post

Fiat Lux - ASIA
Level 15

QuickBooks Pro Desktop 2017 will not open

@VickiL 

Try reinstall and run your QBD 2017 on compatibility mode Win 7 as a workaround.

VickiL
Level 2

QuickBooks Pro Desktop 2017 will not open

Thank you for your reply.  I decided to just update to 2020 on my program.  Thanks for your time in answering.

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