QuickBooks Pro Desktop 2017 will not open

VickiL · ‎August 17, 2020

I have tried to open my QuickBooks Pro Desktop 2017 and it just will not. It will bring up the round circle with the green dots then that goes away and nothing else happens. Once it gave me the message that QuickBooks was already running. I have checked the task manager and it does not show QuickBooks running. So what do I do? I am using Windows 10. Does this have something to do with the new update and not supporting the 2017 version now? Thank you for your help.

JamesDuanT · ‎August 17, 2020

Let's get this working, VickiL.

QuickBooks Desktop 2017 and earlier versions are no longer receive updates and access add-on services that requires internet. You can browse this article to know more about the service discontinuation policy: QuickBooks Desktop service discontinuation policy and upgrade information.

Though the add-on services for QuickBooks Desktop 2017 have already been discontinued, the program is still supported in Windows 10. Hence, we can still do troubleshooting steps to get it working.

We can follow the steps for Solution 1 in this article to get rid of the issue: QuickBooks Desktop doesn't start or won't open.

Solutions 2-5 are also available if you need to do more troubleshooting steps.

Aside from that, here are additional references related to your concern:

Let us know how this goes so we can further assist you. Have a great day!

View solution in original post

JamesDuanT · ‎August 17, 2020

Let's get this working, VickiL.

QuickBooks Desktop 2017 and earlier versions are no longer receive updates and access add-on services that requires internet. You can browse this article to know more about the service discontinuation policy: QuickBooks Desktop service discontinuation policy and upgrade information.

Though the add-on services for QuickBooks Desktop 2017 have already been discontinued, the program is still supported in Windows 10. Hence, we can still do troubleshooting steps to get it working.

We can follow the steps for Solution 1 in this article to get rid of the issue: QuickBooks Desktop doesn't start or won't open.

Solutions 2-5 are also available if you need to do more troubleshooting steps.

Aside from that, here are additional references related to your concern:

Let us know how this goes so we can further assist you. Have a great day!

Fiat Lux - ASIA · ‎August 17, 2020

@VickiL

Try reinstall and run your QBD 2017 on compatibility mode Win 7 as a workaround.

VickiL · ‎August 18, 2020

Thank you for your reply. I decided to just update to 2020 on my program. Thanks for your time in answering.

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QuickBooks Pro Desktop 2017 will not open